Reviews of UsedPanda

By: usedpanda.com App

List of user reviews and ratings for UsedPanda

Total ratings

4.43 (Rating count: 789)

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Review summary

Users praise UsedPanda for its good customer service, variety of products, fair pricing, and quick delivery of phones that often feel like new. However, multiple reviews highlight significant cons such as inconsistent phone quality, difficulties with returns and refunds, unresponsive customer support, missing accessories, and payment-related issues. Overall, while many are satisfied with their purchases, the app faces criticism mainly centered on after-sales support and product reliability.

Pros

Good customer service with helpful and explanatory staff.
Wide range of models and fair, transparent pricing.
User-friendly interface with detailed product descriptions.
Phones often arrive quickly and in excellent, like-new condition.
Warranty and replacement services available for faulty devices.

Cons

Inconsistent product quality, with some phones having defects like overheating or hardware issues.
Complicated or unsatisfactory return and refund process, sometimes with delays or unfair deductions.
Poor customer support response, especially regarding complaints or refund requests.
Issues with missing accessories like charging cables.
Payment and installment options sometimes problematic or unclear.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.43

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20% (10)

Date	Author	Comment
2025-01-25	Gi*****	Excellent shopping experience with good customer service..I purchased in their shop today..they even explained me about all the features and adviced us on choosing the right one...very much satisfied with their service..
Excellent shopping experience with good customer service..I purchased in their shop today..they even explained me about all the features and adviced us on choosing the right one...very much satisfied with their service..
2025-01-19	Ta*****	Very very bad experience don't buy any single item in used panda it's totally fake, i recommend use noon or amazon
Very very bad experience don't buy any single item in used panda it's totally fake, i recommend use noon or amazon
2025-01-18	Ol*****	Return policy is a reap off. Ordered for a ps4. No charging cable for the joystick, and I plugged in the console, It had a very loud sound, which was unusual for a PS4 console, got a cable to check if the joystick works ,but once I remove the charging cable the joystick turns off, tried turning it on without the charging cable it doesn't work. I did ask for a refund, and 100aed was deducted from my payment. Note: Make sure before you accept any order, let the delivery person be aware of it.
Return policy is a reap off. Ordered for a ps4. No charging cable for the joystick, and I plugged in the console, It had a very loud sound, which was unusual for a PS4 console, got a cable to check if the joystick works ,but once I remove the charging cable the joystick turns off, tried turning it on without the charging cable it doesn't work. I did ask for a refund, and 100aed was deducted from my payment. Note: Make sure before you accept any order, let the delivery person be aware of it.
2025-01-16	AW*****	Am disappointed with this app. I ordered an HP laptop, upon delivery, the laptop was not working not charging, i requested cancelation and they picked the laptop, and they refused to pay me back my money and they didn't give me the laptop, people don't trust this app. They are not trustworthy. It's about 6 months,
Am disappointed with this app. I ordered an HP laptop, upon delivery, the laptop was not working not charging, i requested cancelation and they picked the laptop, and they refused to pay me back my money and they didn't give me the laptop, people don't trust this app. They are not trustworthy. It's about 6 months,
2025-01-14	Ma*****	I have taken fone and it was very good and working soft and they have excellent services
I have taken fone and it was very good and working soft and they have excellent services
2025-01-06	Al*****	Wide range of models are available to choose from. Fair and transparent pricing. Diverse and secure payment methods.
Wide range of models are available to choose from. Fair and transparent pricing. Diverse and secure payment methods.
2025-01-06	Ab*****	Clean and user friendly interface, detailed descriptions of each model is provided, easy to clarify any objections with customer support.
Clean and user friendly interface, detailed descriptions of each model is provided, easy to clarify any objections with customer support.
2025-01-06	am*****	Exceptional application, up-to-date products with good customer service and satisfaction.
Exceptional application, up-to-date products with good customer service and satisfaction.
2025-01-03	Rd*****	This is a solid product, though not drastically different from previous models. The new features are impressive for those who use them, though I personally haven't explored them much yet. I might grow to love these extras over time!
This is a solid product, though not drastically different from previous models. The new features are impressive for those who use them, though I personally haven't explored them much yet. I might grow to love these extras over time!
2025-01-03	Pi*****	Fantastic phone overall! The only minor issue was with the charger, but the phone itself was incredible-it looked brand new even though it's used. Everything works perfectly, and I couldn't be happier.
Fantastic phone overall! The only minor issue was with the charger, but the phone itself was incredible-it looked brand new even though it's used. Everything works perfectly, and I couldn't be happier.