Reviews of Smart-ID

By: SK ID Solutions AS App

List of user reviews and ratings for Smart-ID

Total ratings

4.46 (Rating count: 235,806)

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Review summary

User reviews praise the app for being easy and convenient, but report major reliability and device-switching issues. The most cited problem is the QR code login flow, which has become hard to scan and often requires using a single device. Switching between phones is cumbersome, and cross-device access is inconsistent. Instability and outages (including infinite spinners) disrupt usage. Support is perceived as expensive or unhelpful, and onboarding options are limited (wearOS not supported; biometric login not available). Overall, it works when it functions, but reliability and multi-device use are the key drawbacks.

Pros

Easy to use
Very convenient; reduces need for a computer/ID-card reader
Some reviewers describe it as great/very good

Cons

Flawed QR code login flow; new QR codes are hard to scan and cause cross-device issues
Difficult to transfer or switch between devices; using multiple phones is not straightforward
Outages and instability; occasional global outages and infinite loading spinners
Support is expensive or unhelpful (premium-rate phone support)
Limited onboarding options and platform support (wearOS not supported; biometric login not available)

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User Reviews

Recent rating average: 3.60

All time rating average: 4.46

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40% (127)

Date	Author	Comment
2026-07-08	Da*****	sometimes not working
sometimes not working
2026-07-07	Ta*****	id card scanning not working consistently. maybe the issue is with specific id-card.
id card scanning not working consistently. maybe the issue is with specific id-card.
2026-07-06	Pa*****	no allow register without computer or visit bank ..:D
no allow register without computer or visit bank ..:D
2026-07-04	Ar*****	Does not work properly on up-to-date phone. App has all permissions, but not popping up when authenticating in Chrome.
Does not work properly on up-to-date phone. App has all permissions, but not popping up when authenticating in Chrome.
2026-07-03	Gu*****	very good service
very good service
2026-07-02	D.*****	sometimes doesn't work
sometimes doesn't work
2026-07-02	As*****	ok
ok
2026-06-30	Ta*****	👌
👌
2026-06-29	Ju*****	Yes 5 star Mega chad goodness
Yes 5 star Mega chad goodness
2026-06-27	Ga*****	Very cool. No longer do I need to go to the 1 computer which my ID card is installed on
Very cool. No longer do I need to go to the 1 computer which my ID card is installed on