Reviews of SmartKey Box

By: Xhorse.com App

List of user reviews and ratings for SmartKey Box

Total ratings

2.45 (Rating count: 50)

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Review summary

Users say the hardware itself works and the app used to run reliably on some devices. Major recurring complaints are frequent crashes (especially on connect/pair and startup), inconsistent device compatibility, recent updates breaking functionality, and unresponsive customer support. A few users note specific versions fixed issues, but many remain affected.

Pros

Hardware/box and key programming work when the app is functional
App has worked reliably on some devices or prior to recent updates
Compatible with certain devices/older phones (users report successful operation on some setups)

Cons

Frequent app crashes (on open, when connecting or pairing, seconds after launch)
Unreliable across devices — works on some phones but fails on others
Recent updates reportedly introduced regressions that make the app unusable for some users
Customer support appears unresponsive or ignores support emails

User Reviews

Recent rating average: 2.20

All time rating average: 2.45

5 star

70% (7)

Date	Author	Comment
2024-09-15	Sa*****	need to update it get crashed when press connect
need to update it get crashed when press connect
2024-08-16	ab*****	Has great expectations for xhorse due to prior experience. But this is the worst experience and xhorse doesn't care. Unbelievable. Spent a bunch of money buying the box and setting up the keys. Everything works except for the app. The most important part. Crashes when trying to connect
Has great expectations for xhorse due to prior experience. But this is the worst experience and xhorse doesn't care. Unbelievable. Spent a bunch of money buying the box and setting up the keys. Everything works except for the app. The most important part. Crashes when trying to connect
2024-02-02	Wo*****	Update: Very unreliable. Support email is still ignored. Works on half the devices I have. Crashes as soon you you try to pair on the other devices.
Update: Very unreliable. Support email is still ignored. Works on half the devices I have. Crashes as soon you you try to pair on the other devices.
2024-01-02	Je*****	Makes stealing much easier
Makes stealing much easier
2023-10-10	Pe*****	Please update or roll back. Unusable, crash on boot. Multiple installs and reboots. Worked for months up until the last update. Please help. REVIEW UPDATE VERSION 1.4.2. DOES NOT CRASH. I hope it helps others
Please update or roll back. Unusable, crash on boot. Multiple installs and reboots. Worked for months up until the last update. Please help. REVIEW UPDATE VERSION 1.4.2. DOES NOT CRASH. I hope it helps others
2023-10-01	Ju*****	Don't work won't connect saying keeps stopping
Don't work won't connect saying keeps stopping
2023-06-10	Jo*****	App keeps crashing seconds after I open
App keeps crashing seconds after I open
2023-06-08	Mi*****	New galaxy s23 ultra app crashes can't use it and it worked perfectly on the note 9.
New galaxy s23 ultra app crashes can't use it and it worked perfectly on the note 9.
2023-04-10	Da*****	App keeps crashing
App keeps crashing
2022-10-28	Ma*****	Good
Good