Reviews of SmartKey Box

By: Xhorse.com

List of user reviews and ratings for SmartKey Box

Total ratings

2.45 (Rating count: 50)

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Review summary

Users say the hardware itself works and the app used to run reliably on some devices. Major recurring complaints are frequent crashes (especially on connect/pair and startup), inconsistent device compatibility, recent updates breaking functionality, and unresponsive customer support. A few users note specific versions fixed issues, but many remain affected.

Pros

Hardware/box and key programming work when the app is functional
App has worked reliably on some devices or prior to recent updates
Compatible with certain devices/older phones (users report successful operation on some setups)

Cons

Frequent app crashes (on open, when connecting or pairing, seconds after launch)
Unreliable across devices — works on some phones but fails on others
Recent updates reportedly introduced regressions that make the app unusable for some users
Customer support appears unresponsive or ignores support emails

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User Reviews

Recent rating average: 2.20

All time rating average: 2.45

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88% (7)

Date	Author	Comment
2024-09-15	Sa*****	need to update it get crashed when press connect
need to update it get crashed when press connect
2024-08-16	ab*****	Has great expectations for xhorse due to prior experience. But this is the worst experience and xhorse doesn't care. Unbelievable. Spent a bunch of money buying the box and setting up the keys. Everything works except for the app. The most important part. Crashes when trying to connect
Has great expectations for xhorse due to prior experience. But this is the worst experience and xhorse doesn't care. Unbelievable. Spent a bunch of money buying the box and setting up the keys. Everything works except for the app. The most important part. Crashes when trying to connect