Reviews of Kiwi.com - Book Cheap Flights

By: Kiwi.com - Book Cheap Flights

List of user reviews and ratings for Kiwi.com - Book Cheap Flights

Total ratings

4.31 (Rating count: 127,116)

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Review summary

Reviews are mixed. Positive notes focus on occasional ease of use and affordability, with some calls it amazing. However, recurring complaints dominate: refunds not issued after cancellations, poor or slow customer support, frequent price increases at checkout, and persistent app bugs. The most mentioned issues center on refund handling, price manipulation, and support quality, which substantially impact reliability and trust in the Kiwi app, outweighing rare positive experiences.

Pros

Some users describe the app as amazing and that it works, indicating positive experiences for some travelers.
A few reviews mention the app as easy/clear to use, suggesting a user-friendly interface in positive cases.
There are isolated mentions of perceived affordability, with some reviewers calling it the cheapest option for booking flights.

Cons

Frequent refund issues after cancellations, with users reporting refunds not issued or money kept by Kiwi.
Very slow or no human customer support; users report bots, scripted replies, and inability to reach meaningful help.
Price jumps and dynamic pricing at checkout, including last-minute increases and price differences vs. airlines directly.
App instability and bugs (cluttered UI, lag, hard-to-use features, AI chat limitations) and poor accessibility of support channels.
Some reviews describe experiences as scams or misbookings, with money taken and inadequate remediation.

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User Reviews

Recent rating average: 1.00

All time rating average: 4.31

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10% (221)

Date	Author	Comment
2026-06-07	Ku*****	the worst app to use. they still haven't refunded my money back. it has been more than 14 days and yet I'm stuck with this. do not use this app
the worst app to use. they still haven't refunded my money back. it has been more than 14 days and yet I'm stuck with this. do not use this app
2026-06-06	Se*****	service is slow and not able to book flights 3 times in a row. not recommended.
service is slow and not able to book flights 3 times in a row. not recommended.
2026-06-05	mo*****	Very disappointing experience. My trip was canceled and I requested a refund on March 8, 2026. Months later, I still have not received my refund. The process is extremely slow, and communication has been poor. I would not recommend this service based on my experience.
Very disappointing experience. My trip was canceled and I requested a refund on March 8, 2026. Months later, I still have not received my refund. The process is extremely slow, and communication has been poor. I would not recommend this service based on my experience.