List of user reviews and ratings for Kiwi.com - Book Cheap Flights
Total ratings
4.31 (Rating count: 127,116)
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Review summary
Pros
- Some users describe the app as amazing and that it works, indicating positive experiences for some travelers.
- A few reviews mention the app as easy/clear to use, suggesting a user-friendly interface in positive cases.
- There are isolated mentions of perceived affordability, with some reviewers calling it the cheapest option for booking flights.
Cons
- Frequent refund issues after cancellations, with users reporting refunds not issued or money kept by Kiwi.
- Very slow or no human customer support; users report bots, scripted replies, and inability to reach meaningful help.
- Price jumps and dynamic pricing at checkout, including last-minute increases and price differences vs. airlines directly.
- App instability and bugs (cluttered UI, lag, hard-to-use features, AI chat limitations) and poor accessibility of support channels.
- Some reviews describe experiences as scams or misbookings, with money taken and inadequate remediation.
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User Reviews
Recent rating average: 1.00
All time rating average: 4.31
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-06-07 | the worst app to use. they still haven't refunded my money back. it has been more than 14 days and yet I'm stuck with this. do not use this app | ||
| the worst app to use. they still haven't refunded my money back. it has been more than 14 days and yet I'm stuck with this. do not use this app | |||
| 2026-06-06 | service is slow and not able to book flights 3 times in a row. not recommended. | ||
| service is slow and not able to book flights 3 times in a row. not recommended. | |||
| 2026-06-05 | Very disappointing experience. My trip was canceled and I requested a refund on March 8, 2026. Months later, I still have not received my refund. The process is extremely slow, and communication has been poor. I would not recommend this service based on my experience. | ||
| Very disappointing experience. My trip was canceled and I requested a refund on March 8, 2026. Months later, I still have not received my refund. The process is extremely slow, and communication has been poor. I would not recommend this service based on my experience. | |||
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