Reviews of Skoot | The Scooter Rental App

By: Skoot App (Thailand) Co., Ltd.

List of user reviews and ratings for Skoot | The Scooter Rental App

Total ratings

4.75 (Rating count: 140)

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Review summary

Users highly appreciate Skoot's outstanding customer service, especially from Bruno, and the convenience of scooter delivery and pickup at their accommodation. The app is praised for being user-friendly and ensuring a smooth, reliable rental experience with high-quality, well-documented scooters. Customers feel secure with payment and deposit handling, which avoids scams and passport handover. One noted area for improvement is providing more and better quality photos of the available motorcycles.

Pros

Excellent and responsive customer service, especially notable through the assistance of Bruno.
Convenient scooter delivery and pickup service directly to accommodations.
Smooth, efficient and easy-to-use app and rental process.
High quality and well-maintained scooters with documented existing damage to avoid disputes.
Secure payment and deposit handling ensuring no scamming and no need to hand over original passports.

Cons

Desire for more and better quality pictures of the motorcycles in the app.

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User Reviews

Recent rating average: 5.00

All time rating average: 4.75

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Date	Author	Comment
2025-01-20	Ke*****	We used Skoot for our entire stay in Phuket. Bruno was fantastic. He really went above and beyond to accomodate us and all the changing logistics one usually faces when travelling (he even arranged for delivery of the scooter to our accomodation in Kata, and collection in Patong). He was also very responsive and reliable! Would highly recommend Skoot!
We used Skoot for our entire stay in Phuket. Bruno was fantastic. He really went above and beyond to accomodate us and all the changing logistics one usually faces when travelling (he even arranged for delivery of the scooter to our accomodation in Kata, and collection in Patong). He was also very responsive and reliable! Would highly recommend Skoot!
2025-01-07	Sh*****	Very smooth experience renting a scooter in Krabi. Great communication by Bruno, and high quality scooters were available.
Very smooth experience renting a scooter in Krabi. Great communication by Bruno, and high quality scooters were available.