Reviews of Doctolib Connect (Siilo)

By: Doctolib

List of user reviews and ratings for Doctolib Connect (Siilo)

Total ratings

3.83 (Rating count: 1,016)

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Review summary

Doctolib Siilo is praised for its secure, reliable, and user-friendly communication tailored for healthcare professionals, supported by responsive customer service. However, users face significant challenges including app instability causing device restarts, a cumbersome verification process demanding extensive ID proofs, missing key professional features like out-of-office, and compatibility issues with newer Android devices. Login difficulties and lack of logout options further impact usability. Overall, while the app meets essential secure messaging needs, improvements in stability, verification, and professional features are needed.

Pros

Secure communication specifically designed for healthcare professionals.
Easy to use with a user-friendly interface.
Reliable messaging service allowing sending of photos and collaboration among colleagues.
Responsive and effective customer support when issues are reported.

Cons

Frequent app crashes and severe bugs causing phone restarts or app not opening, especially after updates.
Verification process is complicated, lengthy, and requires extensive personal documentation causing frustration.
Lacks essential professional features such as 'out of office' mode, message forwarding, and proper archiving which limits functionality.
Incompatibility with multiple Android versions resulting in inability to use the app on newer devices.
Issues with login processes such as not receiving verification codes and lack of logout option, impacting accessibility.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.83

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30% (7)

Date	Author	Comment
2024-09-17	Do*****	Should have out of office function/ allow restriction to certain hours. App promotes encroachment of work life into personal life.
Should have out of office function/ allow restriction to certain hours. App promotes encroachment of work life into personal life.
2024-08-27	Ca*****	Doesn't always work, seems to mess up the phone of my coworkers and I.
Doesn't always work, seems to mess up the phone of my coworkers and I.
2024-08-08	Ka*****	Keeps asking for my ID scan even after scanning it successfully. Loop of death kind of bug. UPDATE: their customer service is fast and effective. Problem was quickly resolved via in-app chat.
Keeps asking for my ID scan even after scanning it successfully. Loop of death kind of bug. UPDATE: their customer service is fast and effective. Problem was quickly resolved via in-app chat.
2024-07-25	Mo*****	I had difficulty installing WhatsApp
I had difficulty installing WhatsApp
2024-06-09	Do*****	Perfect und reliable
Perfect und reliable
2024-03-01	Ja*****	Poor customer service (your phone's wrong) and no answer when support requested around change of phone. Other better encrypted apps out there. Avoid.
Poor customer service (your phone's wrong) and no answer when support requested around change of phone. Other better encrypted apps out there. Avoid.
2023-01-29	Ch*****	Unable to read the file I exported. I was able to read the pdf folder I created months ago. But today I tried multiple times, despite still can export the chats into pdf, but it was not able to be read, stated there no apps available to be viewed. Somehow the pdf I exported months ago still can be read. Why is this so actually? Kindly help to look into it and sort it out. Tq.
Unable to read the file I exported. I was able to read the pdf folder I created months ago. But today I tried multiple times, despite still can export the chats into pdf, but it was not able to be read, stated there no apps available to be viewed. Somehow the pdf I exported months ago still can be read. Why is this so actually? Kindly help to look into it and sort it out. Tq.
2022-10-13	Am*****	Easy to use and secure
Easy to use and secure
2022-04-04	Sl*****	App does not meet the professional standards demanded in health care: 1) No "out of office"-option 2) No message forwarding possibility 3) Employees privacy is violated 4) No archiving/saving option of the medical data or conclusion that were communicated in Siilo 5) Siilo web demands use of the Siilo App and is therefor faulty and not an alternative for people without a business phone. 6) Not my entire team is using Siilo and will never be, thus Teams/email is better and preferred.
App does not meet the professional standards demanded in health care: 1) No "out of office"-option 2) No message forwarding possibility 3) Employees privacy is violated 4) No archiving/saving option of the medical data or conclusion that were communicated in Siilo 5) Siilo web demands use of the Siilo App and is therefor faulty and not an alternative for people without a business phone. 6) Not my entire team is using Siilo and will never be, thus Teams/email is better and preferred.
2022-01-31	Yu*****	no log out, when clear data can't log in.
no log out, when clear data can't log in.