Reviews of Visual Support

By: SightCall

List of user reviews and ratings for Visual Support

Total ratings

3.91 (Rating count: 505)

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Review summary

Users generally praise Visual Support for ease of use, responsive support, and its visual capabilities via remote camera access. The app shines with a stable connection and versatile connectivity (including 3G). Core drawbacks are stability and onboarding issues, reliance on strong signals, occasional Virtual Tour connectivity problems, and billing concerns. Overall, it’s valuable for remote assistance when conditions are good, but reliability and onboarding need improvement.

Pros

Helpful and patient support staff (e.g., Ford) providing remote assistance.
Easy-to-use, slick interface; it works well when the connection is solid.
Strong visual assistance via remote camera control to capture photos for treatment planning.
Works on low bandwidth and with multiple connection options (including 3G).
Enables fast remote service and collaboration for dental care.

Cons

Stability issues: the app won't open, freezes, and experiences long latency.
Onboarding and support gaps: not enough guidance on how to use, and customer service can be hard to reach.
Reliance on strong network signal: performance degrades with poor signal; some features (e.g., virtual tours) fail.
Billing concerns: unexpected $39 charge with refund difficulties.
Connectivity problems: can't connect to Virtual Tour and reports of 60-90 second delays.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.91

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24% (12)

Date	Author	Comment
2026-06-19	Ma*****	no experience. app did not work
no experience. app did not work
2026-01-15	Ma*****	our guy was terrific, very patient.
our guy was terrific, very patient.
2025-12-31	Se*****	ford didn't call me and I don't know how to use this app.
ford didn't call me and I don't know how to use this app.