Reviews of Shellpoint

By: Newrez LLC

List of user reviews and ratings for Shellpoint

Total ratings

4.72 (Rating count: 5,271)

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Review summary

Users find the Shellpoint app easy to use, convenient, and effective for making monthly mortgage payments, appreciating its simplicity and clear information. However, multiple reviews mention the absence of biweekly auto-payment features, occasional login issues and app connectivity problems, and limited additional functionality like access to statements or tax documents. Some users report frustrations with customer service, especially related to insurance claim handling. Overall, the app performs well for basic payment tasks but could improve in features and reliability.

Pros

Easy to use and navigate
Convenient for making monthly mortgage payments
Keeps track of payment history
User friendly and clear information
Allows easy mortgage payment through the app

Cons

Lack of biweekly or auto-payment options
App sometimes has sign-in issues or connectivity problems
Occasional need to frequently change password
Limited functionality beyond payments, e.g., missing statements and tax documents
Poor customer service and slow responses regarding insurance claims

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User Reviews

Recent rating average: 5.00

All time rating average: 4.72

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3% (7)

Date	Author	Comment
2025-01-31	Ke*****	Easy and convenient
Easy and convenient
2025-01-28	Am*****	so easy to use and convenient to make my monthly mortgage payments on time. keeps track of payment history
so easy to use and convenient to make my monthly mortgage payments on time. keeps track of payment history