Reviews of SugarSync

By: Livedrive Internet Ltd App

List of user reviews and ratings for SugarSync

Total ratings

3.34 (Rating count: 16,253)

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Review summary

SugarSync is valued for cross-device access and auto-synchronization with long-time use by some users. However, it suffers from notable reliability problems, including crashes, inconsistent syncing with missing or non-uploaded files, server/login hurdles, and occasional data loss. Billing confusion and limited support add to the frustration. Overall, the app offers strong features in theory but is seen as unreliable by a substantial portion of users.

Pros

Longstanding reliability reported by users who have used SugarSync for years.
Cross-device access across desktops and mobile devices (multi-OS capability).
Auto-sync feature that reduces manual effort and keeps files in sync.

Cons

Frequent crashes and stability issues (crashes when adding folders, app crash, launch failures).
Sync reliability problems (missing files, uploads failing to transfer to mobile, not uploading original photos).
Server connectivity and login problems (unable to reach server, login screens, onboarding issues).
Data loss risk (missing photos/files, remote retrieval failures).
Billing and pricing issues (unexpected charges, trial vs paid, country restrictions).

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User Reviews

Recent rating average: 2.70

All time rating average: 3.34

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48% (29)

Date	Author	Comment
2026-06-26	is*****	Best sharing system
Best sharing system
2026-01-19	Je*****	Used for years on Windows, syncing between home & office desktops and laptop. Generally works well, but I have occasional sync issues. i like having three Android app so i can access files on my phone or tablet.
Used for years on Windows, syncing between home & office desktops and laptop. Generally works well, but I have occasional sync issues. i like having three Android app so i can access files on my phone or tablet.
2025-08-28	Th*****	Doesn't work
Doesn't work
2025-05-09	jo*****	play back for video is terrible
play back for video is terrible
2025-04-23	Ju*****	Excellent App/location 🫅
Excellent App/location 🫅
2025-01-08	je*****	This app crashed so many times customer support was no help and ended up losing all my files The worst app I've ever had
This app crashed so many times customer support was no help and ended up losing all my files The worst app I've ever had
2024-07-24	An*****	Used for years but app no longer launches.
Used for years but app no longer launches.
2023-08-16	Jo*****	Sadly The company has failed to innovate or even maintain their edge. Other companies have caught up in improved on the theory of merging and sinking computer folders. Over the last few years every time I have needed sugar thing to come through and retrieve back Hope filed off of a remote computer It had stopped running for months. This is unacceptable, a program like this should be set it and forget it. Same with backing up my pictures on mobile that used to be reliable too now it's not.
Sadly The company has failed to innovate or even maintain their edge. Other companies have caught up in improved on the theory of merging and sinking computer folders. Over the last few years every time I have needed sugar thing to come through and retrieve back Hope filed off of a remote computer It had stopped running for months. This is unacceptable, a program like this should be set it and forget it. Same with backing up my pictures on mobile that used to be reliable too now it's not.
2023-05-25	Da*****	Fantastic application! I especially love the multi-Os support. Wow. I cannot believe I use to manually attempt to sync my files. This AUTO syncs for me. What a game changer. Literally just set it and forget it. God I love when companies make a product like this that just works great.
Fantastic application! I especially love the multi-Os support. Wow. I cannot believe I use to manually attempt to sync my files. This AUTO syncs for me. What a game changer. Literally just set it and forget it. God I love when companies make a product like this that just works great.
2023-05-12	Vi*****	Downloaded it. Says "enter email and your password" if course it says something wrong. I did have anyw8to register tried email to reset. 3 hrs now. NI EMAIL. Wth is all BS apps
Downloaded it. Says "enter email and your password" if course it says something wrong. I did have anyw8to register tried email to reset. 3 hrs now. NI EMAIL. Wth is all BS apps