Reviews of Shake Shack

By: Shake Shack App

List of user reviews and ratings for Shake Shack

Total ratings

4.15 (Rating count: 17,092)

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Review summary

User reviews praise Shake Shack for good-tasting food and coupons, but the Android app is plagued by major reliability issues. Repeated payment/checkout loops, login/account problems, and redirects to the website prevent ordering within the app. Frequent crashes and confusing UI hinder use, and cart/checkout flow problems often reset or block orders. Overall, the app's value hinges on deals and food quality, but stability and account management need urgent fixes.

Pros

Great tasting food
Coupons and deals provide value
Customizable food and drinks options

Cons

Payment and checkout failures and loops that prevent orders from completing
Login and account access problems (time-delayed login codes, locked or duplicate accounts)
App frequently redirects to the website, defeating the purpose of the app
Frequent crashes, freezes, and broken UI
Cart and checkout flow issues (buttons blocking checkout, empty carts after login, inability to add items like drinks)

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User Reviews

Recent rating average: 2.90

All time rating average: 4.15

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60% (239)

Date	Author	Comment
2026-09-12	He*****	very good 🍔
very good 🍔
2026-09-11	Ni*****	won't let me order
won't let me order
2026-09-10	Er*****	always enjoy their chicken sandwiches and lemonades.
always enjoy their chicken sandwiches and lemonades.
2026-09-06	Jo*****	baum foood
baum foood
2026-09-06	Dr*****	Since my last review, this app has been updated and the most glaring issues have been fixed, allowing me to actually use the app. Very handy for placing online orders.
Since my last review, this app has been updated and the most glaring issues have been fixed, allowing me to actually use the app. Very handy for placing online orders.
2026-09-04	Ma*****	Worked woth Google Pay, but not with the gift card I put in
Worked woth Google Pay, but not with the gift card I put in
2026-09-03	Ta*****	Watch your burger meat and expect to have human hair in that juicy burger. My experience. I will never eat here again.
Watch your burger meat and expect to have human hair in that juicy burger. My experience. I will never eat here again.
2026-09-02	sa*****	shake shack is yummy but their app is buns. when I've tried using Google pay it the transaction never goes through but then I receive several declined notifications. this has been happening ever since I downloaded the app for promotions.
shake shack is yummy but their app is buns. when I've tried using Google pay it the transaction never goes through but then I receive several declined notifications. this has been happening ever since I downloaded the app for promotions.
2026-08-31	U *****	keeps stopping in new version
keeps stopping in new version
2026-08-30	St*****	The food is always good, but their pick up system lacks. There is always a wait and the staff is confused. It happens every time.
The food is always good, but their pick up system lacks. There is always a wait and the staff is confused. It happens every time.