Reviews of KOWRI

By: KOWRI LTD App

List of user reviews and ratings for KOWRI

Total ratings

4.20 (Rating count: 274)

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Review summary

Users appreciate Kowri's excellent customer service, ease of use, and reliability for financial transactions. However, many face repeated problems with logging in, app crashes, transaction errors, and delayed refunds. High fees for wallet transfers and poor post-update issues are common complaints. The app is praised for convenience but needs stability and better support.

Pros

Excellent and responsive customer service, especially during account verification issues.
Easy and convenient to use with a smooth, seamless interface.
Reliable for money transfers and financial tracking, praised as a great payment platform.
Good for purchasing airtime and data bundles when transactions succeed.

Cons

Frequent login and verification problems, especially after updates, causing frustration.
App crashes and errors during transactions such as sending money or purchasing airtime/data.
Delayed or missing refunds for failed transactions and poor issue resolution.
High transaction fees when transferring money between mobile money wallets and Kowri wallet.
Incompatibility and timeout issues, with settings not persisting after app closure.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.20

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46% (12)

Date	Author	Comment
2025-01-23	As*****	Customer service is one of the best I've experienced. They called me when I was having challenges verifying my card and helped me set it up in seconds. Sounds too good to be true but yes✌🏿👍🏿
Customer service is one of the best I've experienced. They called me when I was having challenges verifying my card and helped me set it up in seconds. Sounds too good to be true but yes✌🏿👍🏿
2025-01-07	Ko*****	Since Kowri started, I have not been able to log into my account despite several tries. It frustrating that they are taking so long to fix it.
Since Kowri started, I have not been able to log into my account despite several tries. It frustrating that they are taking so long to fix it.
2024-11-08	Ab*****	You said 25% cash back when you purchased airtime. And I purchased 200gh and you gave me 3gh as cash back
You said 25% cash back when you purchased airtime. And I purchased 200gh and you gave me 3gh as cash back
2024-10-30	Br*****	Found out they are phasing out being able to add money to your Kowri account. They never asked their customers if they would like to keep that feature or have it removed. I personally am not happy with the response I received about this and I feel it is unfair to the customer.
Found out they are phasing out being able to add money to your Kowri account. They never asked their customers if they would like to keep that feature or have it removed. I personally am not happy with the response I received about this and I feel it is unfair to the customer.
2024-09-13	Is*****	An exceptional payment platform.
An exceptional payment platform.
2024-08-23	Em*****	Very esy and convenient to use
Very esy and convenient to use
2024-08-20	ho*****	I have been trying to verify my account become a problem for me almost 2 days now I have entered all the information for verification but still I don't know why No I have to verify before I can proceed
I have been trying to verify my account become a problem for me almost 2 days now I have entered all the information for verification but still I don't know why No I have to verify before I can proceed
2024-08-07	ge*****	It's a good app and I recommend as many users to trust it and make it one of the revolutionary digital platform of our time
It's a good app and I recommend as many users to trust it and make it one of the revolutionary digital platform of our time
2024-07-19	Pr*****	I really enjoyed using this app for buying data thank you very much
I really enjoyed using this app for buying data thank you very much
2024-07-04	Em*****	Most reliable money transfer app I've ever used. Been with this team since the Slydepay days to date. No regrets. Fastest customer care rep for a mobile app I've every seen. Still 5 stars a year after my last review! Great job, Kowri!
Most reliable money transfer app I've ever used. Been with this team since the Slydepay days to date. No regrets. Fastest customer care rep for a mobile app I've every seen. Still 5 stars a year after my last review! Great job, Kowri!