Reviews of KOWRI

By: KOWRI LTD

List of user reviews and ratings for KOWRI

Total ratings

4.11 (Rating count: 262)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate Kowri's excellent customer service, ease of use, and reliability for financial transactions. However, many face repeated problems with logging in, app crashes, transaction errors, and delayed refunds. High fees for wallet transfers and poor post-update issues are common complaints. The app is praised for convenience but needs stability and better support.

Pros

Excellent and responsive customer service, especially during account verification issues.
Easy and convenient to use with a smooth, seamless interface.
Reliable for money transfers and financial tracking, praised as a great payment platform.
Good for purchasing airtime and data bundles when transactions succeed.

Cons

Frequent login and verification problems, especially after updates, causing frustration.
App crashes and errors during transactions such as sending money or purchasing airtime/data.
Delayed or missing refunds for failed transactions and poor issue resolution.
High transaction fees when transferring money between mobile money wallets and Kowri wallet.
Incompatibility and timeout issues, with settings not persisting after app closure.

User Reviews

Recent rating average: 3.30

All time rating average: 4.11

5 star

600% (12)

Date	Author	Comment
2025-01-23	As*****	Customer service is one of the best I've experienced. They called me when I was having challenges verifying my card and helped me set it up in seconds. Sounds too good to be true but yes✌🏿👍🏿
Customer service is one of the best I've experienced. They called me when I was having challenges verifying my card and helped me set it up in seconds. Sounds too good to be true but yes✌🏿👍🏿
2025-01-07	Ko*****	Since Kowri started, I have not been able to log into my account despite several tries. It frustrating that they are taking so long to fix it.
Since Kowri started, I have not been able to log into my account despite several tries. It frustrating that they are taking so long to fix it.