Reviews of SSC Spring Engineering

By: Service Spring Corporation App

List of user reviews and ratings for SSC Spring Engineering

Total ratings

4.38 (Rating count: 118)

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Review summary

Users appreciate the app's accurate spring calculations and find it essential for daily use in garage door services, saving both time and money. However, many criticize the new version's buggy, slow, and less intuitive interface, with frequent crashes on various Samsung devices. Users also desire more customization options and better customer support. While the old app was praised for reliability, the new update has caused significant dissatisfaction among long-term customers.

Pros

Accurate calculations for garage door springs matching actual systems.
Very useful tool for technicians and contractors doing spring jobs.
Saves time and money by streamlining spring calculations.
Handy for converting and selecting commercial springs.
Provides on-the-spot garage door and spring information useful for service calls.

Cons

New interface is buggy, slow to load, and less user-friendly compared to the old app.
App crashes or fails to load on certain devices (Samsung S8, S9, S10+).
Limited track radius options and lack of customizable features (like custom spring length, door panel weights).
Poor customer support from SSC, especially for contractors without an account.
User interface requires a lot of scrolling and isn't optimized to show solutions on one page.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.38

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30% (6)

Date	Author	Comment
2024-10-16	De*****	Absolutely terrible. Loved the old app, never had an issue for over a decade. The new interface and design are sloppy, very user unfriendly and very buggy. It's sad I paid for the old app but am forced to use this new updated sloppy mess. Takes forever to load in as well. I've been buying and using SSC springs for decades out of Orlando FL, and this app is worthless. My whole crew depended on this app, and the one before was perfect! Why do you guys have to change something that works?
Absolutely terrible. Loved the old app, never had an issue for over a decade. The new interface and design are sloppy, very user unfriendly and very buggy. It's sad I paid for the old app but am forced to use this new updated sloppy mess. Takes forever to load in as well. I've been buying and using SSC springs for decades out of Orlando FL, and this app is worthless. My whole crew depended on this app, and the one before was perfect! Why do you guys have to change something that works?
2024-04-26	Em*****	Great app for converting door springs.
Great app for converting door springs.
2024-02-07	Br*****	Great tool for doing spring jobs Let u calculate ippts for different springs
Great tool for doing spring jobs Let u calculate ippts for different springs
2023-12-29	Ph*****	Can't seem to get it to work on my s9 I always got to call another tech to figure it out for me , it worked once then nothing lets me enter info but won't calculate An update to this app. I ended up getting it to work properly for the better part of a year. But now when I try to convert springs on the screen I would select I.d. it's just a list of 2s, 3s ect not 2", 2 5/8 ect Really wish it would go back to working again
Can't seem to get it to work on my s9 I always got to call another tech to figure it out for me , it worked once then nothing lets me enter info but won't calculate An update to this app. I ended up getting it to work properly for the better part of a year. But now when I try to convert springs on the screen I would select I.d. it's just a list of 2s, 3s ect not 2", 2 5/8 ect Really wish it would go back to working again
2023-09-15	Ja*****	I talked to a contractor and they recommended different springs than the SSC app so I called SSC and they won't help you, even if you are a contractor, unless you have an account with them. So pretty sure their app is wrong amd I got the wrong springs that I now have to return. Thanks for the hassle
I talked to a contractor and they recommended different springs than the SSC app so I called SSC and they won't help you, even if you are a contractor, unless you have an account with them. So pretty sure their app is wrong amd I got the wrong springs that I now have to return. Thanks for the hassle
2023-05-22	j.*****	I don't care for the layout I would like to see my options and solutions in one page would I have to move the screen around
I don't care for the layout I would like to see my options and solutions in one page would I have to move the screen around
2023-03-10	Da*****	Very good app. Numbers seem to match those on my garage door system. May use this app to find and order new springs if needed.
Very good app. Numbers seem to match those on my garage door system. May use this app to find and order new springs if needed.
2023-01-31	Ma*****	I love this app. I use this every day to for springs. The only thing is I wish there was an option for a 20inch radius track. They only have LHR, 12,15. Please add a 20 inch radius track. Also would be nice to get a video on how to use or what all the features do. Love this app.
I love this app. I use this every day to for springs. The only thing is I wish there was an option for a 20inch radius track. They only have LHR, 12,15. Please add a 20 inch radius track. Also would be nice to get a video on how to use or what all the features do. Love this app.
2022-12-17	Jo*****	Awesome garage door and spring info on the spot.
Awesome garage door and spring info on the spot.
2022-02-02	re*****	Could use door panel weight applications for different make panels
Could use door panel weight applications for different make panels