Onix Service Care

The "Work Order Management System" application from Onix Service CARE was designed to optimize communication between maintenance and installation technicians and the Onix industry, specialized in the production of revolving doors. With a focus on operational efficiency, the system provides a fluid workflow that ranges from the creation to the closing of service orders.

Main Features:

Creation of Service Orders: Allows technicians to quickly register new service orders, describing the type of maintenance or installation required.


Real-Time Communication: Facilitates the exchange of messages between technicians and the Onix team, ensuring that everyone involved is updated on the status of orders.


Task Management: Technicians can view, assign and prioritize tasks according to industry demands and order urgency.


Status Updates: Allows technicians to update order status in real time, informing them of maintenance or installation progress.


Reports and Analysis: Generation of detailed reports on order performance, enabling Onix to identify areas for improvement.


Access to Historical Data: Easily consult past work order records for future reference and analysis of maintenance patterns.


Benefits:

Increased Efficiency: Reduced response time and improved coordination between technicians and industry.

Better Customer Service: Faster and more effective service, increasing end customer satisfaction.

Transparency: Facilitates the traceability of work orders and accountability.

The Service Order Management System is, therefore, an essential tool for Onix, aiming not only at process efficiency, but also at innovation in the way communication and operations are conducted on a daily basis.