Seravion Care

Seravion Care – Complete Service & Customer Portal App

Welcome to Seravion Care, the official customer portal designed to give you seamless visibility and effortless management over all your service operations, support requests, active contracts, and facility sites.

Whether you are tracking routine maintenance visits, managing multi-location sites, reviewing contracts, or raising support tickets, Seravion Care puts complete operational control directly in your hands.

Key Features & Capabilities:

📊 Real-Time Dashboard & Overview :-
Centralized Hub: Instant visibility into ongoing service requests, recent activities, and essential notifications.
Site Health Metrics: Monitor the real-time operational status and health across your registered sites and facilities.

🔧 Service Visits & Digital PDF Reports :-
Visit Tracking: Track scheduled technician visits, service history, and live execution progress.
Instant Report Downloads: Access and download official PDF service reports as soon as field tasks are completed.
Service Verification: Transparent breakdown of completed work, technician notes, and timestamps.

🎫 Support Ticket Management :-
Easy Ticket Creation: Quickly raise support tickets with specific categories, priority levels, and request types.
Live Status Updates: Follow ticket resolution stages in real time.
Interactive Communication: Add notes, updates, and attachments directly to open tickets for fast team collaboration.

📋 Contract & SLA Management :-
Active Contract Overview: Review active service agreements, coverage scopes, and renewal dates.
Service Scope Visibility: Check covered equipment, maintenance schedules, and SLA commitments anytime.

🏢 Multi-Site & Facility Care :-
Location-Based Management: Easily switch between multiple sites, branches, or customer locations.
Site Services: View active services assigned to specific physical locations for comprehensive asset management.

📄 Invoices & Billing :-
Digital Invoices: Access and download PDF invoices securely for effortless record-keeping and accounting.
💬 Feedback & Quality Assurance
Rate Completed Services: Share your feedback and ratings on completed service visits to ensure top-quality service delivery.
Historical Feedback: Review past ratings and continuous service improvement records.

🔔 Instant Push Notifications :-
Real-Time Alerts: Receive immediate push notifications for technician dispatches, ticket updates, service report releases, and invoice availability.
Notification Feed: Easily manage read/unread notifications and stay up to date without clutter.

Why Choose Seravion Care?
Transparent Operations: Complete visibility into every service visit and support interaction.
Fast & Secure Access: Safe authentication via OTP for quick, hassle-free logins.
User-Friendly Experience: Clean, modern interface designed for effortless navigation on smartphone and tablet devices.
Eco-Friendly & Paperless: Download digital PDF reports and invoices directly to your device—no paper clutter required.
Download Seravion Care today and experience hassle-free service management and support at your fingertips!