Reviews of Sequoia Mobile

By: Sequoia Benefits and Insurance Services, LLC App

List of user reviews and ratings for Sequoia Mobile

Total ratings

4.24 (Rating count: 1,060)

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Review summary

Users value the app for benefits lookup, ID cards, and Find Care, plus SSO with Cigna and ongoing updates. However, reviews repeatedly highlight stability and access problems: frequent login crashes and MFA issues; widespread errors and pages failing to load (SSL, cleartext, broken links); payroll/W-2 access is blocked; redesign/UI changes hurt usability; and SSO integration can be inconsistent. Overall, strong features exist, but reliability and authentication problems dominate sentiment.

Pros

Easy to use / intuitive interface
Access to benefit ID cards, plan details, deductibles, and FSA balances
Find Care feature helps locate in-network providers
SSO integration with Cigna
Concierge-like features and useful ongoing updates

Cons

Frequent login issues, crashes on login, and MFA problems
Widespread errors and crashes: SSL errors, NET::CLEARTEXT_NOT_PERMITTED, broken links, and pages failing to load
Inability to access payroll or W-2 forms; password reset/login issues
Design/UI regressions after redesign; poor navigation and reduced visibility of important information
Inconsistent SSO/corporate login experiences

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User Reviews

Recent rating average: 1.80

All time rating average: 4.24

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53% (37)

Date	Author	Comment
2026-06-23	Br*****	App requires an update every other week it seems. I cant access my information without updating. Ill have to wait on the updates to show the pharmacybor anything else and god forbid I dontbhave signal so it takes forever forbthe 40Mb update.
App requires an update every other week it seems. I cant access my information without updating. Ill have to wait on the updates to show the pharmacybor anything else and god forbid I dontbhave signal so it takes forever forbthe 40Mb update.
2026-05-07	al*****	doesn't work, login fails, despite the right password.
doesn't work, login fails, despite the right password.
2026-04-16	Jo*****	Is there a negative 10 (-10)rating?? This app is a real trash nothing compared to paycor features.
Is there a negative 10 (-10)rating?? This app is a real trash nothing compared to paycor features.
2026-04-15	Sa*****	pretty slow app
pretty slow app
2026-01-27	Le*****	If this cached card info and didn't need a cellular or wifi connection, it might be great, but it's much less convenient than a card or picture of a card when in a doctor's office or emergency room with bad reception.
If this cached card info and didn't need a cellular or wifi connection, it might be great, but it's much less convenient than a card or picture of a card when in a doctor's office or emergency room with bad reception.
2025-12-30	Et*****	crashes on login every time, doesn't work
crashes on login every time, doesn't work
2025-12-15	Co*****	I get a 526 SSL error and unable to use the app restarted phone and reinstalled the app same problem.
I get a 526 SSL error and unable to use the app restarted phone and reinstalled the app same problem.
2025-11-10	J *****	can open docs to see coverage
can open docs to see coverage
2025-11-03	Tu*****	intuitive and helpful
intuitive and helpful
2025-10-31	Ki*****	Cannot access payroll, it just keeps logging me out.
Cannot access payroll, it just keeps logging me out.