Reviews of Sentara MyChart

By: Sentara App

List of user reviews and ratings for Sentara MyChart

Total ratings

4.27 (Rating count: 7,279)

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Review summary

Users appreciate Sentara MyChart for providing convenient, consolidated access to healthcare info like test results and appointments, saving time and improving medical management. However, many experience frustrating login problems, particularly following recent updates that removed username saving and introduced complicated login flows. Users report too many notifications, a confusing interface, and poor customer support. Despite these issues, the app is seen as useful for managing medical care, especially for elderly users and after hospital stays.

Pros

Provides easy access to healthcare information such as test results, appointments, and prescription refills.
Convenient for managing multiple doctors and medical information in one place.
Saves time by eliminating the need to call offices or visit in person.
Helpful for tracking medications, doctor visits, and overall healthcare management, especially for elderly users.
Continually adding features and evolving with technology over time.

Cons

Frequent login and authentication issues, including inability to sign in, password reset problems, and biometric login failures.
The new update removed the ability to save username, adding extra steps to log in.
Excessive and repetitive notifications, especially about test results.
Confusing app navigation and user interface, making it difficult to find information or manage messages and documents.
Customer support is unresponsive or ineffective when users report issues.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.27

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26% (39)

Date	Author	Comment
2026-07-14	Je*****	Good experience
Good experience
2026-07-10	Ju*****	can't get on!
can't get on!
2026-07-10	Te*****	Its so much easier to be able to do things in your chart instead of having to call for everything.
Its so much easier to be able to do things in your chart instead of having to call for everything.
2026-07-08	Mi*****	very convenient.
very convenient.
2026-07-07	J *****	cant search for specialist or make appointment forcdome I need other than who has been seen
cant search for specialist or make appointment forcdome I need other than who has been seen
2026-07-05	Ro*****	App is extremely user friendly. Ease of access to important documents or clinical notes/appt details are right at the touch of your fingertips with the app. it also shows any upcoming appointments, and lists the previous appts you have had; so you can access documents without having to call or go to medical records. Honestly one of the easiest and most user friendly app for health is this app. if you have sentara mychart already, you can sign in with with mychart for easy access.
App is extremely user friendly. Ease of access to important documents or clinical notes/appt details are right at the touch of your fingertips with the app. it also shows any upcoming appointments, and lists the previous appts you have had; so you can access documents without having to call or go to medical records. Honestly one of the easiest and most user friendly app for health is this app. if you have sentara mychart already, you can sign in with with mychart for easy access.
2026-06-18	Jo*****	I love my Sentara My Chart App... it's easy to use and very informative!
I love my Sentara My Chart App... it's easy to use and very informative!
2026-06-18	Bi*****	not intuitive. if the medical care is commensurate with the app quality, seek care elsewhere.
not intuitive. if the medical care is commensurate with the app quality, seek care elsewhere.
2026-06-16	Cu*****	very professional and outstanding service
very professional and outstanding service
2026-06-16	Do*****	I love this app. In a world where it's difficult to reach someone by phone, this makes it easy to access my information.
I love this app. In a world where it's difficult to reach someone by phone, this makes it easy to access my information.