Reviews of Sentara MyChart

By: Sentara App

List of user reviews and ratings for Sentara MyChart

Total ratings

4.29 (Rating count: 7,307)

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Review summary

Users appreciate Sentara MyChart for providing convenient, consolidated access to healthcare info like test results and appointments, saving time and improving medical management. However, many experience frustrating login problems, particularly following recent updates that removed username saving and introduced complicated login flows. Users report too many notifications, a confusing interface, and poor customer support. Despite these issues, the app is seen as useful for managing medical care, especially for elderly users and after hospital stays.

Pros

Provides easy access to healthcare information such as test results, appointments, and prescription refills.
Convenient for managing multiple doctors and medical information in one place.
Saves time by eliminating the need to call offices or visit in person.
Helpful for tracking medications, doctor visits, and overall healthcare management, especially for elderly users.
Continually adding features and evolving with technology over time.

Cons

Frequent login and authentication issues, including inability to sign in, password reset problems, and biometric login failures.
The new update removed the ability to save username, adding extra steps to log in.
Excessive and repetitive notifications, especially about test results.
Confusing app navigation and user interface, making it difficult to find information or manage messages and documents.
Customer support is unresponsive or ineffective when users report issues.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.29

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25% (42)

Date	Author	Comment
2026-08-11	Li*****	I personally enjoy the app. everything is categorized it just makes using it so much easier. your office summary is there your lab results will eventually post
I personally enjoy the app. everything is categorized it just makes using it so much easier. your office summary is there your lab results will eventually post
2026-08-10	Rh*****	crashes a lot and can't reschedule appointments only cancel and make new ones.
crashes a lot and can't reschedule appointments only cancel and make new ones.
2026-08-06	De*****	won't load a lot of times
won't load a lot of times
2026-08-06	Pa*****	doesn't work at all very aggravating.
doesn't work at all very aggravating.
2026-08-06	Ma*****	Cannot upload documents, get an error message. Tried 3 times. Creating an account is way too lengthy and cumbersome.
Cannot upload documents, get an error message. Tried 3 times. Creating an account is way too lengthy and cumbersome.
2026-08-06	Ma*****	very very helpful
very very helpful
2026-08-05	Gr*****	a little taxing on the password had to retype several! other than that it was fine!
a little taxing on the password had to retype several! other than that it was fine!
2026-08-02	Da*****	I should be able to login to the app instead I'm taken to a login page in Google Chrome. supposed to save time and be more convenient but it's not. Fix it!
I should be able to login to the app instead I'm taken to a login page in Google Chrome. supposed to save time and be more convenient but it's not. Fix it!
2026-08-01	Mi*****	easy app to use...
easy app to use...
2026-07-30	Je*****	use for appts, personal medical information, and personal medical records, and medical services.
use for appts, personal medical information, and personal medical records, and medical services.