Reviews of Sense Home

By: Sense Labs, Inc. App

List of user reviews and ratings for Sense Home

Total ratings

3.91 (Rating count: 1,813)

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Review summary

Sense Home is strong for energy tracking and convenience, with lasting value and clear insights. However, ongoing reliability issues, device misidentification, disruptive updates, and inconsistent support recur in reviews, undermining effectiveness for some users.

Pros

Comprehensive energy usage monitoring and insights (real-time and historical).
Convenient, user-friendly interface.
Helpful for identifying circuits/loads and optimizing energy usage.
Long-term value; enjoyed and relied on for years.
Allows monitoring peak usage.

Cons

Frequent connectivity and reliability issues, including inability to connect and unreliable real-time data, often worsened by updates.
Inaccurate device identification and labeling with limited ability to rename or fix names.
Frustrating update process and maintenance that degrade usability, including forced updates and web app deprecation.
Support quality is inconsistent (some reports of poor support).

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User Reviews

Recent rating average: 1.00

All time rating average: 3.91

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41% (48)

Date	Author	Comment
2026-08-15	Ja*****	Limits data export. This is nonsense gatekeeping and should be illegal. I paid for the device. IT IS MY DATA.
Limits data export. This is nonsense gatekeeping and should be illegal. I paid for the device. IT IS MY DATA.
2026-08-10	D *****	Wanted to try it untill they only had 4 service providers available...
Wanted to try it untill they only had 4 service providers available...
2026-08-06	Ke*****	no support at all. junk.
no support at all. junk.
2026-07-30	Jo*****	I can't use my Sense. The app keeps crashing every time I try to connect to the internet.
I can't use my Sense. The app keeps crashing every time I try to connect to the internet.
2026-07-28	CL*****	While trying to test watts for something in the house, you turn it off, and then on, and it displays the wattage. -It asks for the type thing that's on, and when you select the wrong thing, then there's no turning back. -It asks a yes or no question of whether it was helpful or not and if you hit no it doesn't ask ask for no explanation. - I goes in circles to your previous search or freezes up when you click on the button to test another and you click the same option like something else. -You
While trying to test watts for something in the house, you turn it off, and then on, and it displays the wattage. -It asks for the type thing that's on, and when you select the wrong thing, then there's no turning back. -It asks a yes or no question of whether it was helpful or not and if you hit no it doesn't ask ask for no explanation. - I goes in circles to your previous search or freezes up when you click on the button to test another and you click the same option like something else. -You
2026-07-28	A *****	Samsung Galaxy S24 Ultra and Samsung Galaxy S25... app repeatedly crashes on both devices.... worthless.
Samsung Galaxy S24 Ultra and Samsung Galaxy S25... app repeatedly crashes on both devices.... worthless.
2026-07-27	Wa*****	The app worked great for a week and then suddenly it lost Wi-Fi connection and ever since has failed to find any Wi-Fi network. Extremely difficult to get live help.
The app worked great for a week and then suddenly it lost Wi-Fi connection and ever since has failed to find any Wi-Fi network. Extremely difficult to get live help.
2026-07-26	Pe*****	Never we worked.
Never we worked.
2026-07-25	jo*****	Deleted the app as soon as I started to read the privacy policy. It says that they won't share your data unless you agree by agreeing to the privacy policy which you are required to do. Catch 22 No thank you!
Deleted the app as soon as I started to read the privacy policy. It says that they won't share your data unless you agree by agreeing to the privacy policy which you are required to do. Catch 22 No thank you!
2026-07-25	Ro*****	my meter cannot see my wifi network. AI connection assistant just keeps buffering when I start a help session and answer my first question
my meter cannot see my wifi network. AI connection assistant just keeps buffering when I start a help session and answer my first question