Reviews of Sense Home

By: Sense Labs, Inc.

List of user reviews and ratings for Sense Home

Total ratings

4.18 (Rating count: 1,777)

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Review summary

Sense Home is strong for energy tracking and convenience, with lasting value and clear insights. However, ongoing reliability issues, device misidentification, disruptive updates, and inconsistent support recur in reviews, undermining effectiveness for some users.

Pros

Comprehensive energy usage monitoring and insights (real-time and historical).
Convenient, user-friendly interface.
Helpful for identifying circuits/loads and optimizing energy usage.
Long-term value; enjoyed and relied on for years.
Allows monitoring peak usage.

Cons

Frequent connectivity and reliability issues, including inability to connect and unreliable real-time data, often worsened by updates.
Inaccurate device identification and labeling with limited ability to rename or fix names.
Frustrating update process and maintenance that degrade usability, including forced updates and web app deprecation.
Support quality is inconsistent (some reports of poor support).

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User Reviews

Recent rating average: 2.30

All time rating average: 4.18

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7% (35)

Date	Author	Comment
2026-06-29	Da*****	App works fine-ish. Very disappointing the Sense Brand is moving away from end user focus to utility partnership.
App works fine-ish. Very disappointing the Sense Brand is moving away from end user focus to utility partnership.
2026-06-23	Us*****	Real time monitoring not working! it's never Sense fault. "It has to be on the network connection not the device"("but is it possible that the device WiFi receiver is defective") The support side it seems to be there to NOT support the technology and pass it to anything else... Reply 6/2026 Thank you for the att to this matter, After years passed from the "initial review, BTY, did all that, already. Sales low? It can not be the product. now please stop remotely scanning network intranet?
Real time monitoring not working! it's never Sense fault. "It has to be on the network connection not the device"("but is it possible that the device WiFi receiver is defective") The support side it seems to be there to NOT support the technology and pass it to anything else... Reply 6/2026 Thank you for the att to this matter, After years passed from the "initial review, BTY, did all that, already. Sales low? It can not be the product. now please stop remotely scanning network intranet?
2026-06-15	To*****	great sense, save money
great sense, save money