Reviews of Sendik's Food Market

By: Sendik's Food Market App

List of user reviews and ratings for Sendik's Food Market

Total ratings

4.47 (Rating count: 179)

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Review summary

Users appreciate Sendik's Food Market for its convenience in grocery ordering, helpful staff, accessible features for blind users, and quality weekly deals and bakery items. However, multiple reviews highlight frequent app crashes when browsing items, unreliable search and filter functions, sign-in/account issues, difficulties changing store locations, and problems with cart management. Overall, the app needs significant improvements in stability and usability, though the store's customer service and product quality remain strong.

Pros

Convenient way to order groceries online.
Helpful personal shoppers who provide support and allow choice of paper bags.
Accessible system for blind users, enabling independent ordering.
Weekly deals and bakery products are highly appreciated.
Staff members are friendly and helpful.

Cons

App frequently crashes, especially when viewing or searching for items.
Searching and filtering products are inaccurate and incomplete, leading to missing items.
Issues with signing in and account management, causing frustration.
Cannot change store location easily; results in errors or wrong store set.
Items disappearing from cart or not adding properly; poor order management.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.47

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43% (9)

Date	Author	Comment
2024-12-04	J *****	Any attempt to view a product generates an error message. The app is less convenient to use than their website. Neither platform is reliable for "in stock" status.
Any attempt to view a product generates an error message. The app is less convenient to use than their website. Neither platform is reliable for "in stock" status.
2024-05-16	Ji*****	Weekly ad keeps closing
Weekly ad keeps closing
2023-12-07	Br*****	I can not change my store 😩. I updated it, and now when I try to change stores, it gives a null error. I don't live anywhere near the store it has programmed. Oh well....
I can not change my store 😩. I updated it, and now when I try to change stores, it gives a null error. I don't live anywhere near the store it has programmed. Oh well....
2023-11-30	Kr*****	Love Sendik's but the app does not have accurate search or filter capabilities. If you know exactly what you want, you're gold. But searching for a product then filtering for, say, "on sale," rarely gives a complete result. Items are always missing. I do appreciate the Sendik's personal shoppers. They will call with questions and I can choose paper bags, which no other store does. The good experience > the Sendik's app, so I keep ordering, hoping they'll improve the app. It needs user testing.
Love Sendik's but the app does not have accurate search or filter capabilities. If you know exactly what you want, you're gold. But searching for a product then filtering for, say, "on sale," rarely gives a complete result. Items are always missing. I do appreciate the Sendik's personal shoppers. They will call with questions and I can choose paper bags, which no other store does. The good experience > the Sendik's app, so I keep ordering, hoping they'll improve the app. It needs user testing.
2023-10-09	Mi*****	Awesome store. Convenient app
Awesome store. Convenient app
2022-12-14	Ca*****	Love your Grafton store but this app needs some major help! It's clumsy to use especially compared to other grocery store apps - I do shop online occasionally, but your app makes it challenging to find the products I want to buy - too bad!
Love your Grafton store but this app needs some major help! It's clumsy to use especially compared to other grocery store apps - I do shop online occasionally, but your app makes it challenging to find the products I want to buy - too bad!
2022-11-03	Ka*****	I have an account. I spent 45 minutes trying to sign in. It would not work. Tried to create a new account. It still would not work. Tried to continue as a guest. App would not accept my order. I give up! I love your store. Thank goodness I received a weekly add in our apartment building lobby. I will stop by your store to get the item(s) I want, but this app is a major inconvenience!
I have an account. I spent 45 minutes trying to sign in. It would not work. Tried to create a new account. It still would not work. Tried to continue as a guest. App would not accept my order. I give up! I love your store. Thank goodness I received a weekly add in our apartment building lobby. I will stop by your store to get the item(s) I want, but this app is a major inconvenience!
2022-08-16	Br*****	Recently items disappearing from cart or won't add at all. Very frustrating.
Recently items disappearing from cart or won't add at all. Very frustrating.
2022-07-20	Te*****	when items are out of stock the app makes you select something else and suggests a substitution.
when items are out of stock the app makes you select something else and suggests a substitution.
2022-06-06	Li*****	App does not work well when I go on line can't type correctly the worst part is the franklin store on rawson Ave in wisconsin is so horrible with there fresh fruits so moldy
App does not work well when I go on line can't type correctly the worst part is the franklin store on rawson Ave in wisconsin is so horrible with there fresh fruits so moldy