Reviews of Sendbox - Global Shipping

By: Sendbox Software Inc

List of user reviews and ratings for Sendbox - Global Shipping

Total ratings

3.79 (Rating count: 525)

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Review summary

Users praise Sendbox for its fast, affordable, and reliable delivery service with convenient pickup and helpful notifications. However, multiple reviews highlight significant app performance problems, poor customer service responsiveness, and tracking difficulties. Pickup delays and occasional service inconsistencies also affect user experience. Overall, Sendbox is valued for its shipping reliability and pricing but needs improvement in app usability and customer support.

Pros

Fast and reliable delivery service, often delivering packages before the estimated time.
Affordable and fair pricing, especially suitable for small weight interstate deliveries.
Convenient pickup options including free pickup from sender's location.
Good customer service when responsive, with helpful support reported by some users.
Clear step-by-step notifications provide real-time updates on package status.

Cons

App performance issues including slow speed, crashes, and bugs preventing account creation and tracking.
Poor customer service responsiveness, with difficulties reaching support and slow problem resolution.
Tracking features are lacking or redirect to browsers, making it inconvenient within the app.
Delays in pickup times and occasional unfulfilled or delayed pickups.
Issues with shipping options or service availability depending on location, with some packages not sent as expected.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.79

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33% (7)

Date	Author	Comment
2024-08-23	Nᴀ*****	It's bugging bad and am yet to even create an account. The atp never arrived for my line and don't understand why It causing this trouble and I can't use my mail
It's bugging bad and am yet to even create an account. The atp never arrived for my line and don't understand why It causing this trouble and I can't use my mail
2024-07-16	Aj*****	They offered a good service until recently. I booked to send a package to the North. They offered two options and I went for the cheaper and more lengthy option. After payment was made they reached out to inform that the option I chose would not work for the location. They said they would look into it. For two weeks, I heard nothing from them only to go back to hear that the package was never sent and it is with them. Terrible for business.
They offered a good service until recently. I booked to send a package to the North. They offered two options and I went for the cheaper and more lengthy option. After payment was made they reached out to inform that the option I chose would not work for the location. They said they would look into it. For two weeks, I heard nothing from them only to go back to hear that the package was never sent and it is with them. Terrible for business.