Reviews of Selfridges

By: Selfridges Retail Ltd

List of user reviews and ratings for Selfridges

Total ratings

4.77 (Rating count: 2,841)

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Review summary

The Selfridges app is praised for easy, smooth checkout, fast delivery, a wide range of products, and a clean UX, plus a delivery subscription. However, recurring issues include login/authentication problems after device changes, in-app shopping instability and loading errors, payment problems (IP bans, gift card and duplicate charge issues), and general bugs with error messages. VPN-related functioning notes also appear. Overall strengths are ease of purchase and perks; main downsides are authentication, shopping reliability, and payment reliability.

Pros

Easy and smooth checkout with multiple payment options and perks
Fast delivery and reliable service
Wide product range including premium items such as perfumes
Well-designed app with quick page transitions and good UX
Delivery/subscription option as a notable perk

Cons

Sign-in/authentication problems after device changes (email login and password issues)
In-app shopping features are broken/unreliable (shop crashes, navigation returns to home) and product detail loading errors
Payment processing problems (IP bans at checkout, gift card balance not recognized, cards charged multiple times)
General instability and frequent error messages (e.g., error getting product details)
VPN/region-related compatibility issues affecting app functioning

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User Reviews

Recent rating average: 4.10

All time rating average: 4.77

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89% (24)

Date	Author	Comment
2026-06-17	Sa*****	at payment the application lagged
at payment the application lagged
2026-04-10	An*****	Lovely products and packaging.
Lovely products and packaging.
2026-03-20	Ar*****	👍🇺🇦
👍🇺🇦