Reviews of Selfridges

By: Selfridges Retail Ltd App

List of user reviews and ratings for Selfridges

Total ratings

4.77 (Rating count: 2,867)

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Review summary

The Selfridges app is praised for easy, smooth checkout, fast delivery, a wide range of products, and a clean UX, plus a delivery subscription. However, recurring issues include login/authentication problems after device changes, in-app shopping instability and loading errors, payment problems (IP bans, gift card and duplicate charge issues), and general bugs with error messages. VPN-related functioning notes also appear. Overall strengths are ease of purchase and perks; main downsides are authentication, shopping reliability, and payment reliability.

Pros

Easy and smooth checkout with multiple payment options and perks
Fast delivery and reliable service
Wide product range including premium items such as perfumes
Well-designed app with quick page transitions and good UX
Delivery/subscription option as a notable perk

Cons

Sign-in/authentication problems after device changes (email login and password issues)
In-app shopping features are broken/unreliable (shop crashes, navigation returns to home) and product detail loading errors
Payment processing problems (IP bans at checkout, gift card balance not recognized, cards charged multiple times)
General instability and frequent error messages (e.g., error getting product details)
VPN/region-related compatibility issues affecting app functioning

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User Reviews

Recent rating average: 4.20

All time rating average: 4.77

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33% (24)

Date	Author	Comment
2026-08-13	Al*****	brilliant this is the place when you want to spoil yourself the hampers are beautiful
brilliant this is the place when you want to spoil yourself the hampers are beautiful
2026-06-30	Ad*****	love it!
love it!
2026-06-17	Sa*****	at payment the application lagged
at payment the application lagged
2026-04-10	An*****	Lovely products and packaging.
Lovely products and packaging.
2026-03-20	Ar*****	👍🇺🇦
👍🇺🇦
2026-02-26	A *****	Changed to a new Samsung phone and this app no longer recognises my email address when I try sign in. I've tried uninstalling and installing again, nothing works. No longer able to use my loyalty points now
Changed to a new Samsung phone and this app no longer recognises my email address when I try sign in. I've tried uninstalling and installing again, nothing works. No longer able to use my loyalty points now
2026-02-19	Li*****	Perfectly clear & smooth trancsaction. I hope the packet will arriving soon. Thank you
Perfectly clear & smooth trancsaction. I hope the packet will arriving soon. Thank you
2026-01-07	Pa*****	LOVE IT ADORABLE GIFTS WITH DIFFERENCE ❤️❤️❤️❤️
LOVE IT ADORABLE GIFTS WITH DIFFERENCE ❤️❤️❤️❤️
2025-12-31	Jo*****	love this store, the yearly delivery subscription is an excellent addition
love this store, the yearly delivery subscription is an excellent addition
2025-12-27	Ah*****	ok, is the app better than the website or same?
ok, is the app better than the website or same?