Reviews of NetCost Market

By: SelfPoint Ltd. App

List of user reviews and ratings for NetCost Market

Total ratings

4.46 (Rating count: 268)

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Review summary

NetCost Market offers a wide range of unique, competitively priced grocery items with friendly service and convenient delivery to certain areas. Many users praise the app's user-friendliness and variety of specialty products. However, there are recurring issues with delivery availability, app functionality particularly during sign-up and area verification, incomplete online product listings, and some concerns about order quality and replacements. Despite technical hurdles, customers appreciate the overall shopping experience and the niche selection NetCost provides.

Pros

Wide assortment of unique and specialty food items, including those from former USSR republics, not easily found in local supermarkets.
Reasonable prices and competitive pricing, especially compared to local grocery stores.
Friendly, professional, and polite customer service and in-store experience.
Convenient grocery delivery service covering Brooklyn, Manhattan, and NJ with fast and careful delivery.
User-friendly app that allows shopping from home, appreciated by older customers and expatriates.

Cons

Delivery service availability is inconsistent; some users are unable to access delivery despite proximity to a store.
App has technical issues during registration and login processes, including email confirmation and getting past location verification.
App usability problems such as not being able to see sale prices, lack of full product availability online, and some clunky UI elements.
Occasional issues with order accuracy and product quality, including receiving replacement items that are more expensive or produce that arrives spoiled or of poor quality.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.46

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33% (8)

Date	Author	Comment
2025-01-19	Ca*****	Excellent assortment, very professional yet friendly service, very reasonable prices. Just a great store.
Excellent assortment, very professional yet friendly service, very reasonable prices. Just a great store.
2025-01-17	Ta*****	I am confused at how to access the sales at the store...I signed up but how do I get the sale prices...
I am confused at how to access the sales at the store...I signed up but how do I get the sale prices...
2024-12-19	Th*****	Nothing works cannot find new store in Hollywood
Nothing works cannot find new store in Hollywood
2024-11-06	Li*****	Made an order based on deals of few items. Got a notification that these items are not available and got expensive replacement alternatives. Some of the produce arrived rotten or at poor quality. Overall, more expensive than buying in my neighborhood grocery store. Lesson learned.
Made an order based on deals of few items. Got a notification that these items are not available and got expensive replacement alternatives. Some of the produce arrived rotten or at poor quality. Overall, more expensive than buying in my neighborhood grocery store. Lesson learned.
2024-09-06	Ru*****	Allows me to shop for food items I used to get in the 'old' country, and impossible to obtain in local supermarkets...at competitive prices!
Allows me to shop for food items I used to get in the 'old' country, and impossible to obtain in local supermarkets...at competitive prices!
2024-08-18	Le*****	Very helpful for older people. Thank you Net Cost!
Very helpful for older people. Thank you Net Cost!
2024-06-15	ar*****	site need to be improved and follow product availability. in case if no product need to be more variable change product. right way to slice and package....
site need to be improved and follow product availability. in case if no product need to be more variable change product. right way to slice and package....
2024-06-05	O *****	Every app update is updating of increased prices 😄
Every app update is updating of increased prices 😄
2024-03-23	Ev*****	I haven't had the opportunity to use your app YET but after shopping in your market, 3 times, and finding new and exciting items EVERY VISIT I'm looking forward to trying your app. Thanks for having such a clean inviting store, fresh veggies and fruits along with friendly and POLITE employees!🙋🏼‍♀️😉 Evey F.
I haven't had the opportunity to use your app YET but after shopping in your market, 3 times, and finding new and exciting items EVERY VISIT I'm looking forward to trying your app. Thanks for having such a clean inviting store, fresh veggies and fruits along with friendly and POLITE employees!🙋🏼‍♀️😉 Evey F.
2022-12-24	El*****	Very good food. Great experiences!!! I will recomend for everyone!Marry Christmas! And Best wishes!!!
Very good food. Great experiences!!! I will recomend for everyone!Marry Christmas! And Best wishes!!!