Reviews of Self-Help Federal Credit Union

By: Self-Help FCU

List of user reviews and ratings for Self-Help Federal Credit Union

Total ratings

4.03 (Rating count: 309)

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Review summary

Pros

The app is getting better with each update.
Some users have had no problems and find it working well.

Cons

Users consistently report issues with logging in.
The app is often unavailable, preventing access to accounts.
Delayed notifications for account activities.
Technical issues with features like Zelle, Venmo, and PayPal.
Frequent crashes and the need for reinstallation.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.03

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44% (28)

Date	Author	Comment
2026-04-12	Od*****	La app me a funcionado de maravilla auque siento que deverian mejorar un poco las traducciones a español, para las personan que no comprenden aun tanto el Ingles, recomiendo mucho el banco y el uso de esta app es bastante intuitivo. Nuca e tenido un error o bug asta el momento.
La app me a funcionado de maravilla auque siento que deverian mejorar un poco las traducciones a español, para las personan que no comprenden aun tanto el Ingles, recomiendo mucho el banco y el uso de esta app es bastante intuitivo. Nuca e tenido un error o bug asta el momento.
2026-01-06	Ch*****	it works but any transfer dosnt work. I tried phone numbers and routing numbers and it always said couldnt find or somthing went wrong and or it already exists
it works but any transfer dosnt work. I tried phone numbers and routing numbers and it always said couldnt find or somthing went wrong and or it already exists
2025-12-22	Jo*****	Like
Like
2025-12-18	Sh*****	very nice , kind people and good union
very nice , kind people and good union
2025-05-28	A *****	it puts holes on new account checks for ten days because there's no history of deposits
it puts holes on new account checks for ten days because there's no history of deposits
2025-03-19	So*****	Great Service
Great Service
2025-02-27	Ra*****	Pretty much perfect!
Pretty much perfect!
2025-01-13	Me*****	App is working pretty well
App is working pretty well
2024-11-26	Lu*****	Pretty much nothing works, I can't change my preferred email, setup 2fa, transfer money, deposit money, sometimes I can't even log in.
Pretty much nothing works, I can't change my preferred email, setup 2fa, transfer money, deposit money, sometimes I can't even log in.
2024-09-30	Je*****	Sort of okay, but the developers should be ashamed of themselves that it takes days to over a week for account activity notifications to come through. They know about it, and still haven't been able to fix it. I have credit card apps that let me know within 2 minutes that activity has taken place. It sure seems strange that a banking system would need days to over week to accomplish the same thing.
Sort of okay, but the developers should be ashamed of themselves that it takes days to over a week for account activity notifications to come through. They know about it, and still haven't been able to fix it. I have credit card apps that let me know within 2 minutes that activity has taken place. It sure seems strange that a banking system would need days to over week to accomplish the same thing.