Reviews of MySelective

By: Selective Insurance Group, Inc. App

List of user reviews and ratings for MySelective

Total ratings

3.49 (Rating count: 172)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the app's convenience in accessing policy info and billing, along with helpful features like certificate of insurance requests and biometric login. However, the app suffers from persistent technical issues including frequent errors, slow and unreliable login, and bugs that hinder usability. Customers also report poor support response, causing frustration. While functionality has improved for some, many users continue to encounter crashes, account setup problems, and a confusing interface, limiting the app's overall reliability and user satisfaction.

Pros

App allows easy access to policy information and billing without needing a browser.
Provides functionality for certificate of insurance requests which simplifies client management.
Biometric login feature is appreciated by users when working properly.

Cons

App frequently shows errors like 'unexpected error' and fails to load bills or policies.
Login process is slow, with issues related to biometric login and password resets after updates.
Users face frequent crashes, inability to create or access accounts, and bugs that affect basic functions like changing billing method.
Poor responsiveness from support and agents when issues occur.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 2.20

All time rating average: 3.49

Upgrade to see all 20 reviews

55% (11)

Date	Author	Comment
2023-12-13	Ma*****	Junk Never used this insurance. You think a discount would be available for not use. Now agent never responds to email??? Was amazing to use now they just take money and have an attitude
Junk Never used this insurance. You think a discount would be available for not use. Now agent never responds to email??? Was amazing to use now they just take money and have an attitude
2023-07-09	*****	Installed it, and upon initially trying to set up account, it didn't recognize my zip code or phone #. Then screen was locked. Had to uninstall the app. What a joke!!! Didn't even get to create the account, even though we have been with Selectove for years and years.
Installed it, and upon initially trying to set up account, it didn't recognize my zip code or phone #. Then screen was locked. Had to uninstall the app. What a joke!!! Didn't even get to create the account, even though we have been with Selectove for years and years.
2023-06-02	Ju*****	Awful experience so far with this insurance agency, none of the apps or desktop are functional and can't talk to anyone to try to pay my bill.
Awful experience so far with this insurance agency, none of the apps or desktop are functional and can't talk to anyone to try to pay my bill.
2021-12-23	Je*****	App has significantly improved its functionality from my previous 1 star review. Still a pain to log in when the biometrics are disabled after I set them up.
App has significantly improved its functionality from my previous 1 star review. Still a pain to log in when the biometrics are disabled after I set them up.
2021-08-20	ff*****	Ok with features, but the small chat banner on the side is actually in the way for selecting options on the screen.
Ok with features, but the small chat banner on the side is actually in the way for selecting options on the screen.
2020-11-15	Ik*****	It used to work nicely but as of lately it has an unexpected error when I try to view my bill!
It used to work nicely but as of lately it has an unexpected error when I try to view my bill!
2020-08-04	Ja*****	Never works. An unexpected error has occurred, please try again later. Been like that for months. And it's not just 1 device, all 4 say the same thing. Website is just as worthless
Never works. An unexpected error has occurred, please try again later. Been like that for months. And it's not just 1 device, all 4 say the same thing. Website is just as worthless
2020-06-20	Ed*****	Great company, good app. The only improvements I reccomend are: 1) Retain the biometric login during updating. I use biometrics to avoid memorizing complex passwords. Every update I have to reset me password, and it always at an inconvenient time. 2) Have the ability to include additional coverages when requesting a COI. I have to bug my agent for a COI every time I go to rent equipment. Being able to get that through the app would save so much time. Do those and you get the 5 star rating!
Great company, good app. The only improvements I reccomend are: 1) Retain the biometric login during updating. I use biometrics to avoid memorizing complex passwords. Every update I have to reset me password, and it always at an inconvenient time. 2) Have the ability to include additional coverages when requesting a COI. I have to bug my agent for a COI every time I go to rent equipment. Being able to get that through the app would save so much time. Do those and you get the 5 star rating!
2020-05-27	Ma*****	Pretty poor interface and experience. It's riddled with bugs that stop basic functions like changing billing method. Is it getting worked on and that's why some features don't work or is it genuinely that bad?
Pretty poor interface and experience. It's riddled with bugs that stop basic functions like changing billing method. Is it getting worked on and that's why some features don't work or is it genuinely that bad?
2020-01-15	A *****	Very Happy with Selective Insurance...but, you guys really need to work on the website itself,...it's a disaster paying your bill online, very confusing
Very Happy with Selective Insurance...but, you guys really need to work on the website itself,...it's a disaster paying your bill online, very confusing