SIBRO360

With the Sibro360 app, we've created a beautiful, fast, and intuitive experience for the end user. Designed from the ground up, the new Sibro360 app is blazingly fast and allows you to do everything you need to manage your benefits from your phone. Employees can manage and access their family coverages and Sum Insured balances, download e-cards, track insurance claims in real-time, view and understand their plan benefits & coverages, search and access network hospitals, provides guides on making claims, download forms, contact customer service, and do a lot more. In addition to the Sibro360 web portal, the app provides great value to employees to manage their benefits on the go. The app itself is built on brand-new technology, making it faster and easier for us to offer you additional features and better experiences across all your devices in the future. Built-in identity and security features include user identity, two-factor authentication, and transaction security policies to ensure safe usage without impacting user experience.

Features of the Sibro360 Health Insurance Mobile App:

E-cards:
Access to employee family details as per plan coverage, Sum Insured & Top Ups, and the option to download e-cards in PDF format.

Track Claims:
Employees have access to all their claims in real-time. The entire history of the claims, payments made, outstanding details, and deficiency details are available on the Sibro360 app.

Policy Features:
Understand how your coverage works without having to wade through policy contracts and insurance jargon. Download policy features in easy-to-understand layman terms.

Claim Procedures:
Provides a step-by-step guide to making cashless & reimbursement claims. A checklist of documents for reimbursement claims is also provided.

Provider Network:
All your network providers are listed online with corresponding contact information such as customer service number, mailing address, and website link. Administrators and employees can reference this at any time. The network providers' list is updated in real-time to keep track of providers exiting or joining the network.

Utilities:
Utilities have external documents like claim forms, non-payable items list, day-care procedures, and any other documents for employees to download, increasing communication efficiencies and reducing paper shuffle.

Support:
Multiple levels of escalation are listed to provide a hassle-free experience for your employees. Employees can reach out to their service managers through various modes of communication listed on the app at any given time.