Reviews of TrustFactor

By: SecuritySide, CyberSecurity Services

List of user reviews and ratings for TrustFactor

Total ratings

4.25 (Rating count: 495)

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Review summary

Most users find TrustFactor frustrating and difficult due to the QR code registration process that often fails. Many report being unable to complete transactions or even log in, compounded by unresponsive support. While older versions worked fine, the current app consumes excessive data with little benefit. Some users appreciate the added security once the app is set up, as it provides quicker transactions compared to SMS OTP. Overall, users experience a poor, confusing interface that requires bank visits for assistance, making it inconvenient for mobile banking.

Pros

Once properly paired with the bank account, transactions can be safer compared to SMS OTP.
The app can be quicker and more automatic once setup is complete.
Previous versions of the app worked reasonably well for some users.

Cons

Registration process is difficult, especially due to QR code scanning requirements that many users cannot complete.
App frequently fails to connect or work properly, causing frustration and inability to transact.
Customer support is unresponsive or inadequate, leaving users without help.
The app consumes a lot of data yet does not deliver expected functionality.
Poor user experience and confusing instructions, requiring users to visit a bank branch to get help.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.25

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77% (17)

Date	Author	Comment
2025-02-03	Na*****	I have tried so many times to register but failed,I can't even scan qr code,why do you make things hard for us please ease things
I have tried so many times to register but failed,I can't even scan qr code,why do you make things hard for us please ease things
2024-12-07	Ca*****	A very useless app. Absolutely frustrating to use with the DFCU Quick Banking App
A very useless app. Absolutely frustrating to use with the DFCU Quick Banking App
2024-11-07	Sh*****	Get serious please this is wastage of time, you mean you can't fix this process in one Application
Get serious please this is wastage of time, you mean you can't fix this process in one Application
2024-10-06	Mu*****	This app has been one of my worst apps i have ever downloaded and i regreted why i wasted my data downloading it
This app has been one of my worst apps i have ever downloaded and i regreted why i wasted my data downloading it
2024-07-19	So*****	I've failed to access this application it keeps asking me to scan a qr code which I've not received and I've tried all your social media pages but I've not been helped I needed to withdraw some money because of an emergency
I've failed to access this application it keeps asking me to scan a qr code which I've not received and I've tried all your social media pages but I've not been helped I needed to withdraw some money because of an emergency
2024-05-03	Om*****	Last time it stopped working and i could not log in to access my account. I ended up deleting the app. But earlier it helped me several times
Last time it stopped working and i could not log in to access my account. I ended up deleting the app. But earlier it helped me several times
2023-12-29	Mu*****	It used to work way back but this version😭😭 stands out as the worst app I have ever used. Not working. Very fake; e.t.c
It used to work way back but this version😭😭 stands out as the worst app I have ever used. Not working. Very fake; e.t.c
2023-12-13	Si*****	Failed to get in crazy confusing, it's better we use OTP instead than this, it's not working on our better on all Androids,,, now stuck on Registering yet it's recommended by my business App am using😢
Failed to get in crazy confusing, it's better we use OTP instead than this, it's not working on our better on all Androids,,, now stuck on Registering yet it's recommended by my business App am using😢
2023-09-27	Ka*****	Not user friendly. Simplify the app such that a customer doesn't have to come to the bank to seek instructions on how to open it on a new device.
Not user friendly. Simplify the app such that a customer doesn't have to come to the bank to seek instructions on how to open it on a new device.
2022-12-01	DA*****	This is the worst experience I have ever encountered while banking online. It's data consumption is alarming yet it yields no results. One can't access his bank details yet fully registered!!!
This is the worst experience I have ever encountered while banking online. It's data consumption is alarming yet it yields no results. One can't access his bank details yet fully registered!!!