Reviews of Password Genie Data Protection

By: NRTC App

List of user reviews and ratings for Password Genie Data Protection

Total ratings

3.65 (Rating count: 185)

Review summary

Users appreciate Password Genie for managing and securely storing passwords, enabling complex password generation, and mobile accessibility. However, many reviews highlight serious issues such as recurring subscription costs for each installation, frequent crashes or app non-functionality on mobile devices, poor and unresponsive customer support, difficulties in syncing across platforms, and risks of losing saved password data. The app's premium features require payment per device, which dissatisfied many users. These common concerns overshadow the app's password management benefits for many users.

Date	Author	Comment
2021-01-09	La*****	I have used this app for several years. It is easy to use, it helps me manage almost everything that requires a sign on. Finally the customer service is truly the best I have ever seen for an app. They follow up directly to make sure your satisfied and helped. I wish I could give this company 10 stars. Thanks Secureit!!
I have used this app for several years. It is easy to use, it helps me manage almost everything that requires a sign on. Finally the customer service is truly the best I have ever seen for an app. They follow up directly to make sure your satisfied and helped. I wish I could give this company 10 stars. Thanks Secureit!!
2020-11-06	Sh*****	I cannot get the app to work with the browser on my note8. When I click on an entry, it tries to open the website and consistently gives me the error net::ERR_CLEARTEXT_NOT_PERMITTED I contacted support and they were unable to help... said they would escalate it and get back to me but never did.
I cannot get the app to work with the browser on my note8. When I click on an entry, it tries to open the website and consistently gives me the error net::ERR_CLEARTEXT_NOT_PERMITTED I contacted support and they were unable to help... said they would escalate it and get back to me but never did.
2020-04-25	A *****	Please beware before getting this app. You have to get an annual subscription to continue to use it at $12/yr. The fee is not bad but the app does not function well at all. It has gone down hill. I used it for two years. I had to call technical support twice when the app would not work on my phone after I updated my license key. They could not fix the issue and I lost my passwords. This will become more of a liability than an asset in your everyday life. Recommend staying away from this product.
Please beware before getting this app. You have to get an annual subscription to continue to use it at $12/yr. The fee is not bad but the app does not function well at all. It has gone down hill. I used it for two years. I had to call technical support twice when the app would not work on my phone after I updated my license key. They could not fix the issue and I lost my passwords. This will become more of a liability than an asset in your everyday life. Recommend staying away from this product.
2020-01-18	A *****	BUYER BEWARE!!! When I originally purchased this app (about four years ago) it was a quality product. Since then it has gone way downhill. I recently purchased a new phone and had to reinstall the app. Although I have a paid account (which includes desktop and phone) and even paid AGAIN for the phone app, it will not register on my phone…it reverted to a trial version. I spoke with three (count them, three) technicians. The first was clueless, the second said he would refund my money for the second purchase since I didn’t need to buy it again (I never got the refund) and would escalate my issue because he couldn’t figure out the problem. The third couldn’t figure it out either but assured me that he would push it up the genius techs and that it would take a couple of days for them to get back to me. It’s been two weeks…no refund, no return email or phone call, no fix. I’ve moved on to a much better product. These guys are horrible and shouldn’t even offer an app on this venue. But since they do, I’m warning you. BUYER BEWARE!
BUYER BEWARE!!! When I originally purchased this app (about four years ago) it was a quality product. Since then it has gone way downhill. I recently purchased a new phone and had to reinstall the app. Although I have a paid account (which includes desktop and phone) and even paid AGAIN for the phone app, it will not register on my phone…it reverted to a trial version. I spoke with three (count them, three) technicians. The first was clueless, the second said he would refund my money for the second purchase since I didn’t need to buy it again (I never got the refund) and would escalate my issue because he couldn’t figure out the problem. The third couldn’t figure it out either but assured me that he would push it up the genius techs and that it would take a couple of days for them to get back to me. It’s been two weeks…no refund, no return email or phone call, no fix. I’ve moved on to a much better product. These guys are horrible and shouldn’t even offer an app on this venue. But since they do, I’m warning you. BUYER BEWARE!
2019-08-26	A *****	Great app!!
Great app!!
2018-11-09	A *****	Password Genie with a great app until this last update. Now it crashes never opens and we've tested it on several devices. It still works fine on PC's just not on mobile
Password Genie with a great app until this last update. Now it crashes never opens and we've tested it on several devices. It still works fine on PC's just not on mobile
2017-05-09	A *****	This app is so convenient. I like having the ability to access my passwords from my phone. I also feel more secure because I don't have to create the same password for everything. PG helps by creating complex passwords for me.
This app is so convenient. I like having the ability to access my passwords from my phone. I also feel more secure because I don't have to create the same password for everything. PG helps by creating complex passwords for me.
2015-07-01	A *****	Shuts down all the time
Shuts down all the time
2014-12-03	A *****	Not easy to use, not intuitive, outdated graphics... Just too expensive for what it offers. I bought both mobile and pc and really regret it.
Not easy to use, not intuitive, outdated graphics... Just too expensive for what it offers. I bought both mobile and pc and really regret it.
2014-09-21	A *****	It works
It works

Reviews of Password Genie Data Protection

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