Reviews of SecureSmart

By: Alula, LLC App

List of user reviews and ratings for SecureSmart

Total ratings

2.14 (Rating count: 112)

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Review summary

Users consistently report that the SecureSmart app is unreliable and slow. It often fails to connect to their security systems, causing frustration as they cannot arm or disarm remotely. The app hangs and crashes frequently, and the interface has issues that prevent full functionality. Overall, users find it frustrating and unreliable for managing their security devices.

Pros

Cons

App frequently fails to connect to the security system.
Extremely slow response times when loading or updating alarm status.
Inability to arm or disarm the alarm remotely through the app.
App often hangs or crashes, making it unreliable.
User interface issues such as cut off keypad making disarming impossible.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.14

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95% (19)

Date	Author	Comment
2021-04-27	De*****	Sucks
Sucks
2021-04-03	ke*****	App doesn't load up and it's not working.
App doesn't load up and it's not working.
2019-04-07	A *****	company sucks system suck everything that thos company has or does sucks
company sucks system suck everything that thos company has or does sucks
2019-02-24	A *****	slow to respond, most times doesn't, happier to pay for something better
slow to respond, most times doesn't, happier to pay for something better
2018-12-22	A *****	keeps hanging
keeps hanging
2018-12-21	A *****	Useless. I get notifications of arming and disarming but it's always been very slow to show status or respond to codes entered through the app. Now it refuses to connect at all. I can't remotely arm or disarm, and it won't show me any events.
Useless. I get notifications of arming and disarming but it's always been very slow to show status or respond to codes entered through the app. Now it refuses to connect at all. I can't remotely arm or disarm, and it won't show me any events.
2018-12-17	A *****	The app no longer connects to the system. So it is useless.
The app no longer connects to the system. So it is useless.
2018-11-03	A *****	This is horrible. It takes several attempts to get it to connect to my system and sometimes it just doesn't. We just had to open the door and allow the alarm to go off because we couldn't disarm before opening the door.
This is horrible. It takes several attempts to get it to connect to my system and sometimes it just doesn't. We just had to open the door and allow the alarm to go off because we couldn't disarm before opening the door.
2018-10-23	A *****	Same problem as everyone else.
Same problem as everyone else.
2018-10-12	A *****	App. sucks, it never connects.
App. sucks, it never connects.