Reviews of Secret Shopper ®

By: Secret Shopper ®

List of user reviews and ratings for Secret Shopper ®

Total ratings

4.19 (Rating count: 1,606)

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Review summary

Common themes across reviews: the app is easy to use with straightforward signup and generally responsive support; however, payments are frequently slow or inconsistent, and several users report account closures or signup glitches. Availability of local shops varies by location. Overall, it’s a decent way to earn extra cash where shops exist, but onboarding and payout timing can be problematic.

Pros

Very easy to use and navigate.
Competitive pay for easy, flexible gigs.
Helpful, responsive support and clear communication.
Easy sign-up and onboarding.
Flexible, work-from-home opportunities with a variety of shops.

Cons

Payments are slow or unreliable (long delays and unclear payout timing).
Account closures or suspensions with little support or explanation.
Signup/account glitches (frequent 'Account failed' errors).
Limited availability of local shops in some areas.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.19

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3% (19)

Date	Author	Comment
2026-06-22	*****	ever since update after updating I have had issues!
ever since update after updating I have had issues!
2026-05-30	Ta*****	never had anything in my area
never had anything in my area
2026-05-20	Jo*****	The app is very easy to use. Personally, I would recommend Secret Shopper to anyone looking into mystery shopping. I have had a positive experience with them. Update 5/20/26: The app was just updated a couple of days ago. Now I can't view available shops at all. I just get a frozen loading screen.
The app is very easy to use. Personally, I would recommend Secret Shopper to anyone looking into mystery shopping. I have had a positive experience with them. Update 5/20/26: The app was just updated a couple of days ago. Now I can't view available shops at all. I just get a frozen loading screen.