Reviews of Seafood Factory

By: Seafood Factory App

List of user reviews and ratings for Seafood Factory

Total ratings

3.86 (Rating count: 410)

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Review summary

Users generally appreciate the Seafood Factory app for its high-quality fresh seafood, easy ordering, and good customer service from staff, along with good value and fast delivery. However, multiple reviews report problems with the app's stability, unreliable customer support, frequent out-of-stock items leading to cancellations, and some cases of being misled about order contents. Delivery communication and service could be improved to increase user trust and satisfaction.

Pros

High quality and fresh seafood products
Easy and smooth ordering process
Professional and excellent customer service
Good value for the money and competitive offers
Fast and prompt delivery

Cons

Lack of reliable customer support and communication
Frequent unavailability or cancellation of ordered items
App stability issues such as unexpected stops or bugs
Delivery issues including rude behavior and lack of order status updates
Misleading or incorrect fulfillment of orders (e.g., wrong fish species delivered)

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User Reviews

Recent rating average: 3.60

All time rating average: 3.86

Upgrade to see all 24 reviews

21% (5)

Date	Author	Comment
2025-01-11	Fa*****	great quality and options. fast delivery
great quality and options. fast delivery
2024-12-27	Ad*****	Best place to shop❤️❤️
Best place to shop❤️❤️
2024-12-03	ah*****	Great taste and value against money
Great taste and value against money
2024-12-02	Am*****	,it stops without any reason
,it stops without any reason
2024-05-06	Mo*****	It was a very bad experience ....the app is full of bugs ...if you buy something on the app its as if you didnt do anything ...even their call center are a bunch of hipocrates ...anf their delivery is rude
It was a very bad experience ....the app is full of bugs ...if you buy something on the app its as if you didnt do anything ...even their call center are a bunch of hipocrates ...anf their delivery is rude
2024-04-28	Ga*****	مفيش اي دعم خدمة عملاء خالص بعد ما تعمل الاوردر و يتدفع بيتقال تاني يوم ان الاورد مش متوفر . شغل ناس بتجرب يعني لا يعتمد عليه - no customer service at all youncant count in the app , somtimes after you make the order and confirmed with email normall the second day to receive a mesaage on whatsapp the ordered items are not available, no reply on email or message.
مفيش اي دعم خدمة عملاء خالص بعد ما تعمل الاوردر و يتدفع بيتقال تاني يوم ان الاورد مش متوفر . شغل ناس بتجرب يعني لا يعتمد عليه - no customer service at all youncant count in the app , somtimes after you make the order and confirmed with email normall the second day to receive a mesaage on whatsapp the ordered items are not available, no reply on email or message.
2024-04-15	Mo*****	Beware while using Seafood Factory App: I recently had a deeply disappointing experience with the Seafood Factory app that left me feeling cheated and misled. I ordered 3 kg of Nagel fish, expecting a premium product, but what I received was a blatant case of commercial fraud. Out of the seven fishes I ordered, only two were authentic Nagel, while the remaining five were cheap Morgan fishes masquerading as Nagel. I urge potential customers to exercise caution while receiving their orders.
Beware while using Seafood Factory App: I recently had a deeply disappointing experience with the Seafood Factory app that left me feeling cheated and misled. I ordered 3 kg of Nagel fish, expecting a premium product, but what I received was a blatant case of commercial fraud. Out of the seven fishes I ordered, only two were authentic Nagel, while the remaining five were cheap Morgan fishes masquerading as Nagel. I urge potential customers to exercise caution while receiving their orders.
2024-04-14	Al*****	Very professional and quality is more than 5 stars... keep it up management.
Very professional and quality is more than 5 stars... keep it up management.
2023-11-29	Fa*****	I trust them. All their products are fresh and delicious.
I trust them. All their products are fresh and delicious.
2023-10-29	La*****	Excellent experience although the shrimps was frozen yet it tasted freshly...keep up the good service and quality of products..
Excellent experience although the shrimps was frozen yet it tasted freshly...keep up the good service and quality of products..