Reviews of Urmet Sclak

By: URMET

List of user reviews and ratings for Urmet Sclak

Total ratings

3.86 (Rating count: 1,001)

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Review summary

Users appreciate the app as a useful digital solution for door access replacing keys for many, with smooth functionality reported. However, multiple users face recurring issues such as app crashes and errors preventing door opening, guest license renewal failures affecting multiple users, and poor customer support with unresponsive feedback. Additional problems include difficulties with sending invitations, having to repeatedly push buttons, and concerns about app permissions. While the core concept is valued, reliability and support remain significant concerns.

Pros

App serves as a useful or great solution for door access, providing convenience compared to physical keys.
Generally functional for opening and closing locks when it works, with some users experiencing smooth operation.
Android application plays an important role in access management, indicating relevance and utility.

Cons

Frequent crashes and errors leading to inability to open doors, making app unreliable at times.
Issues with license renewal and guest access causing multiple users to lose ability to open locks.
Poor or slow customer support, with no responses to user feedback and reported issues.
Problems with invitations not working via app or email/SMS, requiring manual workaround via webpage.
Inconvenient functionality such as having to push button multiple times to open.
App demands unnecessary permissions according to some users.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.86

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45% (5)

Date	Author	Comment
2024-04-16	El*****	throwing errors multiple times before opening locks on a new Samsung a54
throwing errors multiple times before opening locks on a new Samsung a54
2023-10-23	Mi*****	Renewal of guest licenses does not work. I have 20 people that are no longer able to open our company locks. The sad thing is that the support is not answering either...
Renewal of guest licenses does not work. I have 20 people that are no longer able to open our company locks. The sad thing is that the support is not answering either...
2023-05-18	ma*****	I have to push the button multiple times before it opens.
I have to push the button multiple times before it opens.
2021-12-16	Lj*****	Application works for the most part. Opens and closes with no issues. However, there are some things that should be improved. Here are my problems so far: 1) Invitations didn't work either via e-mail or via SMS. So I had to log into the webpage from my notebook, copy the information in the invite and manually write an e-mail on the same notebook. You can't do this copy/paste from the app either. 2) First account (installer/admin/owner) registration confirmation link didn't work. I had to validate my e-mail address from the webpage. The url sent out was sclak://... which is obviously a bug. The second owner registration confirmation worked ok. So I don't know if this was just a one off issue or was fixed with new version of the app the second owner used to confirm their registration. 3) If you are owner/administrator, you cannot change a pin code for the keypad.This means you are stuck with remembering randomly assigned pin. For the users who are only owners, you can change it, but only from the webpage. So why different approach for owner/administrator? 4) Gate access records openings only for guests, at least this is what I was told by support. I think it should record for owners too. I had two openings recorded for the second owner, but no more. So I don't know those two were recorded at all if access is not recorded for owners. Maybe a bug? 5) It would be useful to have a partial opening for the gate. You can do it manually if you try to open again while the gate is moving, so it stops. But it would be better to have configurable 'button' in the app for pedestrian access that you can program how many seconds should pass before gate is stopped partially open, to allow only pedestrian access. Something to think about for next release.
Application works for the most part. Opens and closes with no issues. However, there are some things that should be improved. Here are my problems so far: 1) Invitations didn't work either via e-mail or via SMS. So I had to log into the webpage from my notebook, copy the information in the invite and manually write an e-mail on the same notebook. You can't do this copy/paste from the app either. 2) First account (installer/admin/owner) registration confirmation link didn't work. I had to validate my e-mail address from the webpage. The url sent out was sclak://... which is obviously a bug. The second owner registration confirmation worked ok. So I don't know if this was just a one off issue or was fixed with new version of the app the second owner used to confirm their registration. 3) If you are owner/administrator, you cannot change a pin code for the keypad.This means you are stuck with remembering randomly assigned pin. For the users who are only owners, you can change it, but only from the webpage. So why different approach for owner/administrator? 4) Gate access records openings only for guests, at least this is what I was told by support. I think it should record for owners too. I had two openings recorded for the second owner, but no more. So I don't know those two were recorded at all if access is not recorded for owners. Maybe a bug? 5) It would be useful to have a partial opening for the gate. You can do it manually if you try to open again while the gate is moving, so it stops. But it would be better to have configurable 'button' in the app for pedestrian access that you can program how many seconds should pass before gate is stopped partially open, to allow only pedestrian access. Something to think about for next release.
2020-03-31	A *****	To everyone complaining man I don't see why, been using it for a month without a key and it hasn't been any trouble on my phone, on my sister phone which is a bit older, the app keeps logging out and asking her to log in and that's why it 4 and not 5 stars, the app is really good
To everyone complaining man I don't see why, been using it for a month without a key and it hasn't been any trouble on my phone, on my sister phone which is a bit older, the app keeps logging out and asking her to log in and that's why it 4 and not 5 stars, the app is really good
2020-02-13	A *****	Nothing but troubles trying to uninstall and reinstall is a nightmare still trying
Nothing but troubles trying to uninstall and reinstall is a nightmare still trying
2019-02-27	A *****	Undoubtedly a useful app but currently it cannot replace keys. Often the app crashes and there is no way to open the doors making Sclak useless. On crashes, usually I send feedbacks with system logs but I don't know if they are helping to fix the issues I have given that I've not received any reply from Sclak.
Undoubtedly a useful app but currently it cannot replace keys. Often the app crashes and there is no way to open the doors making Sclak useless. On crashes, usually I send feedbacks with system logs but I don't know if they are helping to fix the issues I have given that I've not received any reply from Sclak.
2016-08-16	A *****	Demands permissions it should not need
Demands permissions it should not need
2016-08-11	A *****	Android application is playing major role.
Android application is playing major role.
2016-08-02	A *****	Great solution for my flat door. Very simple to use
Great solution for my flat door. Very simple to use