Reviews of Leroy Merlin - ScanPayGo

By: Leroy Merlin South Africa

List of user reviews and ratings for Leroy Merlin - ScanPayGo

Total ratings

3.08 (Rating count: 72)

Review summary

Users frequently report that while the app's concept and scanning feature are useful, it suffers from major functionality issues including crashes, failure to confirm payments, and problems with verification codes. These issues cause frustration and negate the intended convenience. Additional problems include difficulty adding loyalty cards and outdated store detection methods. Overall, though it has potential benefits, the app's unreliability and poor execution significantly hinder user experience.

Pros

The app works quite well when it functions, providing a convenient scanning and payment process.
Security is considered as the app does not store credit card CVV numbers.
Allows scanning of products in store which can speed up the checkout process when working properly.

Cons

Frequent failures in app functionality such as freezing, crashes, or not opening after initial use.
Issues with payment processing and confirmation, including payments deducted but not confirmed in the system, leading to delays at checkout.
Failure to receive SMS/email verification or one-time pin codes, preventing access or registration.
Lack of store detection and outdated reliance on Bluetooth causing app paralysis in stores.
Inability to add or use loyalty cards correctly, which inhibits express checkout functionality.

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