Reviews of Ryde - Always nearby

By: Ryde-Technology App

List of user reviews and ratings for Ryde - Always nearby

Total ratings

3.48 (Rating count: 8,180)

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Review summary

Users praise Ryde for speed and affordability, plus generally reliable performance and good scooter quality. However, recurring issues include login/verification friction, billing charges and payment limitations, and battery performance problems in challenging conditions. These prevalent pain points affect onboarding, affordability claims, and ride reliability across some cities.

Pros

Fast and smooth performance
Affordable pricing with a cheap, intuitive user interface
Generally reliable with positive notes on service quality and issue resolution
High quality scooters and strong performance compared with alternatives

Cons

Login and verification issues (difficulty logging in, signup hurdles, verification code problems)
Billing and charges problems (limited payment options and reports of unauthorized or deducted charges)
Battery life problems (drains quickly in cold weather or stops mid-ride)

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User Reviews

Recent rating average: 1.70

All time rating average: 3.48

Upgrade to see all 113 reviews

61% (69)

Date	Author	Comment
2026-07-07	Ma*****	App and ride experience was fine. However, I received an unreasonable parking fine after parking in the same spot as my friend. My friend didn't get any fine and the app accepted my parking spot and photo. The fine was issued more than an hour after I parked the scooter, who knows what happened to it in the meantime. I appealed the fine and it got rejected without reason. That's outrageous!
App and ride experience was fine. However, I received an unreasonable parking fine after parking in the same spot as my friend. My friend didn't get any fine and the app accepted my parking spot and photo. The fine was issued more than an hour after I parked the scooter, who knows what happened to it in the meantime. I appealed the fine and it got rejected without reason. That's outrageous!
2026-07-03	No*****	Illegal charges from 3 years ago + RUDE support. Ryde illegally charged my card for a false ride from 3 years ago. They even stored my payment data after I deleted it. When I complained, support sent a rude passive-aggressive message: "You'll find the answer from the earlier report :)" referring to a 3-year-old ticket. Back then, they waived the parking fee because my photos proved I parked correctly. Now they are illegally retroactively billing a time-barred debt. Total scam, avoid!
Illegal charges from 3 years ago + RUDE support. Ryde illegally charged my card for a false ride from 3 years ago. They even stored my payment data after I deleted it. When I complained, support sent a rude passive-aggressive message: "You'll find the answer from the earlier report :)" referring to a 3-year-old ticket. Back then, they waived the parking fee because my photos proved I parked correctly. Now they are illegally retroactively billing a time-barred debt. Total scam, avoid!
2026-07-03	No*****	Many scooters are in front of me that are away from the "operational area" how am I supposed to use them when I can't even end my trip bcs I'm a mile away from the nearest operational area??
Many scooters are in front of me that are away from the "operational area" how am I supposed to use them when I can't even end my trip bcs I'm a mile away from the nearest operational area??
2026-07-02	En*****	The worst experience! The are allowed parking areas are in the most inconvenient places. I had to go back to my starting point since there was no parking allowed anywhere near my destination.
The worst experience! The are allowed parking areas are in the most inconvenient places. I had to go back to my starting point since there was no parking allowed anywhere near my destination.
2026-06-30	E *****	None of their scooters work. I tried to scan the QR code and just get a "Failed to connect" message. Glad they still charged me 3€ to "top up my rides" which I cannot apparently have. 👍
None of their scooters work. I tried to scan the QR code and just get a "Failed to connect" message. Glad they still charged me 3€ to "top up my rides" which I cannot apparently have. 👍
2026-06-30	Ro*****	vei 3 euroa ilman mirään hyväksymistä???
vei 3 euroa ilman mirään hyväksymistä???
2026-06-29	Ay*****	wish there was a pass that includes buss and ryde
wish there was a pass that includes buss and ryde
2026-06-26	Ol*****	Has always worked. Asks for as credit card details ONCE, and then the app remebers it. Never does any stupid thing as stopping and locking the wheels on bascule bridges as Små-Pudden. (It seems the company has decided to trust local municipial companies, and to trust the user to not drive into permanent bodies of water.) And the short-time lock function works without problems. It doesn't turn the status of the scooter into some impossible status the user can't handle. A flawless, good service.
Has always worked. Asks for as credit card details ONCE, and then the app remebers it. Never does any stupid thing as stopping and locking the wheels on bascule bridges as Små-Pudden. (It seems the company has decided to trust local municipial companies, and to trust the user to not drive into permanent bodies of water.) And the short-time lock function works without problems. It doesn't turn the status of the scooter into some impossible status the user can't handle. A flawless, good service.
2026-06-26	B *****	Great if you have a balcony or private courtyard, as the company doesn't care if you hide a scooter there. Bad luck if you don't, as you will waste lots of time searching for allegedly available scooters to then waste more time finding alternative plans to get to your destination. The scooters themselves are new and have great acceleration. However, the suspension is super hard and they are horrible to ride in cities with lots of cobblestones. Other companies' scooters are much more comfortable.
Great if you have a balcony or private courtyard, as the company doesn't care if you hide a scooter there. Bad luck if you don't, as you will waste lots of time searching for allegedly available scooters to then waste more time finding alternative plans to get to your destination. The scooters themselves are new and have great acceleration. However, the suspension is super hard and they are horrible to ride in cities with lots of cobblestones. Other companies' scooters are much more comfortable.
2026-06-23	Va*****	difficoult payments and crash
difficoult payments and crash