Reviews of Rush Foods

By: Rush Businesses App

List of user reviews and ratings for Rush Foods

Total ratings

4.00 (Rating count: 155)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Reviews for Rush Foods app are mixed. While some users find the app easy to use with a good variety of restaurants and good customer service, many complain about late deliveries, incorrect or poor quality orders, app glitches, and poor handling of refunds. Delivery fees are sometimes unclear. Overall, users have experienced frustration due to delays, quality issues, and technical problems with the app.

Pros

Easy to use and navigate interface.
Wide selection of restaurants and food options.
Good customer service in some cases.
Offers discounts and quick food delivery sometimes.

Cons

Frequent late deliveries and long waiting times.
Incorrect or poor quality items delivered compared to orders.
Issues with app functionality like restarting, location settings, and updating.
Inconsistent customer service regarding refunds and complaints.
Undisclosed extra delivery charges.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 4.00

Upgrade to see all 20 reviews

45% (9)

Date	Author	Comment
2024-09-15	Al*****	Worse service ever no proper packaging during order and sometimes items are not available yet its mentioned in there app
Worse service ever no proper packaging during order and sometimes items are not available yet its mentioned in there app
2024-07-30	Pr*****	Very bad service. I order vegetarian food and they deliver me non vegetarian food. Very Very disappointed
Very bad service. I order vegetarian food and they deliver me non vegetarian food. Very Very disappointed
2024-01-07	Ch*****	I'm rating rush food almost zero, there customers service is not ethical, my card got Debited $14 for the past 2weeks the have refused to either issue a refund or issue order after several calls and emails and WhatsApp messages,, if you pay them online ur order will be delayed by the way u already pay so u must wait 4hours,, my advice do not pay till delivery
I'm rating rush food almost zero, there customers service is not ethical, my card got Debited $14 for the past 2weeks the have refused to either issue a refund or issue order after several calls and emails and WhatsApp messages,, if you pay them online ur order will be delayed by the way u already pay so u must wait 4hours,, my advice do not pay till delivery
2023-03-07	Pa*****	restaurant to deliver place is just 8K.M. but they asking extra charge for delivery .and it's not mention on the app
restaurant to deliver place is just 8K.M. but they asking extra charge for delivery .and it's not mention on the app
2022-07-09	di*****	This is literally the worst app i have come across. Always takes more than 2 hours to deliver food. May as well cook at home if i have to wait for so long. Useless when you are in a hurry or very hungry. Kigali is such a small city, you'd expect the delivery time to be much less but no such luck.
This is literally the worst app i have come across. Always takes more than 2 hours to deliver food. May as well cook at home if i have to wait for so long. Useless when you are in a hurry or very hungry. Kigali is such a small city, you'd expect the delivery time to be much less but no such luck.
2022-03-13	Mo*****	A few months later after my initial review, I'm uninstalling the application and I can recommend you NOT to use this service! Delivery is always late, their response is always that the restaurant is guilty There's no way to give a feedback that they can improve their service!
A few months later after my initial review, I'm uninstalling the application and I can recommend you NOT to use this service! Delivery is always late, their response is always that the restaurant is guilty There's no way to give a feedback that they can improve their service!
2022-03-05	Sa*****	Quick delivery and great service with many restaurants, groceries and drinks!
Quick delivery and great service with many restaurants, groceries and drinks!
2022-02-20	Mo*****	Orders are always late ... Better call the restaurants and order directly!
Orders are always late ... Better call the restaurants and order directly!
2021-02-21	na*****	This app keep restarting and not responding at all, it can't work for me
This app keep restarting and not responding at all, it can't work for me
2021-02-09	Fr*****	Rush Foods is fine but the intuitive nature does not work for the way I order. I order in advance which can confuse this app.
Rush Foods is fine but the intuitive nature does not work for the way I order. I order in advance which can confuse this app.