Reviews of The Run Experience

By: Ongo Science Inc

List of user reviews and ratings for The Run Experience

Total ratings

4.37 (Rating count: 1,129)

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Review summary

The Run Experience is praised for strong coaching (notably coach Nate), beginner-friendly and race-focused programs, and a comprehensive, well-paced training library with good support. However, multiple reviews flag pricing concerns (limited free content, expensive subscriptions, unclear trials) and reliability issues (sign-in failures, buffering, video glitches). Onboarding and privacy worries (difficult account creation, data control) and heavy content gating behind paywalls are also common. Overall, coaching and structure are solid, but pricing, reliability, and access hinder the experience.

Pros

High-quality coaching content, especially from coach Nate.
Great for beginners and for race preparation (5k, half marathon, full marathon).
Comprehensive, well-paced, and varied training programs.
Helpful training information and strong ongoing support.
Injured runner program and broad program options available.

Cons

Pricing and free-content gating: limited free content with a costly subscription and unclear free trial.
Reliability and performance issues: frequent bugs, sign-in problems, buffering, and video glitches.
Onboarding/privacy concerns: difficult account creation and issues with deleting or controlling data.
Content access gating and perceived paywall: many programs locked behind paywalls and perceived bait-and-switch.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.37

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15% (27)

Date	Author	Comment
2026-05-07	La*****	This service is impossible to cancel, do not reccomend. I sent a cancellation request last year which tjey received and confirmed my account would not be renewed any further. Imagine my surprise when they charged me again this year. Scammera.
This service is impossible to cancel, do not reccomend. I sent a cancellation request last year which tjey received and confirmed my account would not be renewed any further. Imagine my surprise when they charged me again this year. Scammera.
2025-11-01	Ka*****	قدرت
قدرت
2024-05-28	Al*****	It would be really nice if there was some music during the runs.
It would be really nice if there was some music during the runs.