LG Telepresence

Name: LG Telepresence
Rating: 3.9583333 (286 reviews)
Author: RSUPPORT Co., Ltd.

By: RSUPPORT Co., Ltd.

The app to stream video of the issue(s) they’re experiencing in real-time.

Features & Capabilities

LG Telepresence is a powerful smartphone application by LG Electronics designed to enhance customer support. It allows users to stream live video of product issues directly to support agents in real-time, enabling immediate assistance without the need to visit service centers.

This app simplifies the troubleshooting process by providing a direct visual connection between customers and experts, speeding up resolution times. With LG Telepresence, users experience faster and more efficient product service, improving overall satisfaction and support efficiency.

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

6.0.14.108 Last updated: 2026-05-14

Version code:

108

Creation date:

2012-06-14

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.CHANGE_CONFIGURATION High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.READ_LOGS High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.GET_TASKS Moderate risk
android.permission.RESTART_PACKAGES Moderate risk
android.permission.WRITE_SYNC_SETTINGS Moderate risk

Size:

100.45MB

Email:

su*****@rsupport.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-11

Compare stats and ranking:

Ranking

# 169,138 ▲ 1,484

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

RSUPPORT Co., Ltd.

Google Play Store

https://play.google.com/store/apps/details?id=com.rsupport.rtc.lge

Email:

su*****@rsupport.com

Website:

http://rsupport.com

User Reviews

Users generally praise LG Telepresence for helpful, responsive support and ease of use, with effective video-assisted troubleshooting. However, recurring concerns focus on excessive permissions and privacy, including access to contacts and phone functions, and on reliability issues where the app won't open or run on certain devices. Overall sentiment is positive when connected, but privacy and compatibility worries affect trust and adoption.

Pros

Helpful and responsive LG support representatives (e.g., Julie) who resolved issues via video and provided clear guidance.
Convenient and easy to operate; remote assistance is straightforward and efficient.
Positive overall service experience and praise for the app's usefulness when it works (terms like Best experience, Great app).
Stable connections to a representative with minimal issues once permission prompts are accepted.

Cons

Overly broad app permissions and privacy concerns (access to contacts, calls, and 'everything' on the phone).
Not opening / not working on some devices or configurations (e.g., Samsung tablets) and general reliability issues.
App termination or refusal to operate unless full device access is granted.