Reviews of Rollo - Print Labels & Ship

By: Rollo.

List of user reviews and ratings for Rollo - Print Labels & Ship

Total ratings

3.41 (Rating count: 209)

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Review summary

Users appreciate the high-quality printing and helpful customer service chat within the app, along with a user-friendly interface and affordable label pricing. However, multiple reviews highlight persistent WiFi connectivity problems with the printer, repeated app crashes especially after updates, and account sign-up difficulties. Integration with order platforms like eBay is unreliable, and customer support beyond warranty terms often fails to provide effective assistance. These issues have caused significant frustration for many users despite the printer's printing performance and the app's usability.

Pros

The printer produces high-quality prints consistently when connected properly.
Customer service live chat within the app is helpful and responsive.
The app interface is simple to use and better than some competitors like Pirate Ship.
Shipping labels are inexpensive compared to other services.
The app allows users to easily keep track of their shipments and tracking numbers.

Cons

Frequent connectivity issues, especially with WiFi connections dropping or failing to authenticate.
The app crashes or fails to open after updates, causing significant frustration.
Account and sign-up problems, including difficulties creating or accessing usernames through the app.
Poor integration with certain platforms like eBay resulting in missing or incorrect order details.
Customer support is limited especially after warranty, and resolving issues is slow or unhelpful.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.41

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18% (18)

Date	Author	Comment
2025-01-11	Am*****	This is one of the most disappointing apps I've used in quite some time. The printer prints great, but if you're trying to do a custom size, which it supports? Forget about it. I've spent six hours over the last couple of days messing around with this thing. Following their directions. Doing their trouble shooting. Googling. It's ridiculous. Look elsewhere. I'll be replacing.
This is one of the most disappointing apps I've used in quite some time. The printer prints great, but if you're trying to do a custom size, which it supports? Forget about it. I've spent six hours over the last couple of days messing around with this thing. Following their directions. Doing their trouble shooting. Googling. It's ridiculous. Look elsewhere. I'll be replacing.
2024-11-27	Ro*****	Back to being great. Be sure to use the customer service live chat in the app - they're actually helpful!
Back to being great. Be sure to use the customer service live chat in the app - they're actually helpful!