Reviews of HelloTask - Hire Maids Online

By: Hellotask Pte Ltd

List of user reviews and ratings for HelloTask - Hire Maids Online

Total ratings

3.41 (Rating count: 1,622)

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Review summary

Reviews show a mixed experience. Some users get good maid quality and service, but widespread OTP, app reliability, and support problems, plus high pricing and trust concerns, dominate the feedback.

Pros

Maids were good on several visits.
Overall good service when delivered, with some customers willing to order again.
Some users reported responsive support via WhatsApp/call-backs that helped resolve issues.

Cons

OTP/verification failures (not receiving verification codes) during registration/log-in.
App is buggy and often not functioning properly.
Poor customer support and refunds not being processed promptly.
Pricing is perceived as very high with extra charges.
Delivery issues and trust concerns (orders not fulfilled, accusations of fraud/fake service, changing service areas).

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User Reviews

Recent rating average: 2.40

All time rating average: 3.41

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364% (51)

Date	Author	Comment
2026-03-13	Az*****	fraud app
fraud app
2026-03-12	A *****	After reaching my communication, I got my service. I am quite satisfied about it. And requesting for a second order.
After reaching my communication, I got my service. I am quite satisfied about it. And requesting for a second order.
2026-01-31	Md*****	বাজে একটা কোম্পানি।
বাজে একটা কোম্পানি।