Reviews of Robi Alpha

By: ROBI AXIATA PLC.

List of user reviews and ratings for Robi Alpha

Total ratings

4.11 (Rating count: 2,809)

Review summary

Users find Robi Alpha app easy for recharging and appreciate the available offers and commission system. However, many report significant issues including frequent OTP requirements that often fail, slow server connections, app crashes, and problems installing on multiple devices. Users also face discrepancies in credited balances and packages, account management limitations, and lack of recent updates that have led to frustration and mistrust. The app needs urgent improvements in stability, usability, and verification to regain user confidence.

Pros

Easy to use for recharging Robi and Airtel services
Offers various recharge packages and special offers
Provides commission for recharges (though reported lower recently)

Cons

Excessive and unreliable OTP requirement causing recharge failures
Frequent server connection issues and slow app performance
App bugs such as auto exit, problems editing profile, and failure to install on some devices
Discrepancies in balance and package offerings leading to user mistrust
Lack of updates, poor UI, and insufficient payment options
Account management issues such as inability to edit or delete account

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User Reviews

Recent rating average: 2.40

All time rating average: 4.11

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450% (18)

Date	Author	Comment
2025-01-18	Ab*****	OTP for every recharge is disgusting. And alltime server is too much slow.. Update the app with new useful ui and make it fast
OTP for every recharge is disgusting. And alltime server is too much slow.. Update the app with new useful ui and make it fast
2024-12-28	DU*****	App does not show my contact number. So I have to type recharge number. It is very disappointed me. Pls fixed it.
App does not show my contact number. So I have to type recharge number. It is very disappointed me. Pls fixed it.