Reviews of Optik Seis

By: Optik Seis App

List of user reviews and ratings for Optik Seis

Total ratings

5.00 (Rating count: 3,458)

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Review summary

Users appreciate the app's user-friendly reward redemption and the excellent in-store service with a good selection of glasses. However, many face recurring problems with login due to OTP errors and authentication failures. The app's UI is considered outdated and not mobile-friendly. Missing features such as navigation buttons and wish lists frustrate users. Payment processes sometimes fail to produce receipts, adding to dissatisfaction.

Pros

User friendly and easy to redeem rewards
Great hospitality and excellent service at physical stores
Nice optic chains with many choices of glasses, frames, and sunglasses
Helpful visual options better than some 'try at home' alternatives

Cons

Frequent login issues, including OTP not working and sign-in failures
Poor app UI, basically a re-skinned web version with outdated design
Missing important features like 'Go Back' button and Wish List
Payment issues where no receipt/invoice is generated after successful payment

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User Reviews

Recent rating average: 3.30

All time rating average: 5.00

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52% (11)

Date	Author	Comment
2024-11-14	Op*****	Delete your search feature, it's trash
Delete your search feature, it's trash
2023-11-06	Ma*****	Don't know how to open the app. Email & password was correct & wont work
Don't know how to open the app. Email & password was correct & wont work
2023-01-08	ar*****	the stars is for mas Mashari n mbak Endang both of them are very nice and helpful but the other one, i dont know she is the manager or what as she didn't care at all. always busy with her HP. i tried to comunicate, asked her to choose the glasses but she just take the glasses from the show case and play again with HP. soo she on duty or not i 😪
the stars is for mas Mashari n mbak Endang both of them are very nice and helpful but the other one, i dont know she is the manager or what as she didn't care at all. always busy with her HP. i tried to comunicate, asked her to choose the glasses but she just take the glasses from the show case and play again with HP. soo she on duty or not i 😪
2022-10-15	Mi*****	user friendly and easy to redeem the reward
user friendly and easy to redeem the reward
2022-06-30	Li*****	Great hospitality and excellent service.
Great hospitality and excellent service.
2022-05-08	Ke*****	It works as loyalty app, however some lingering issues: I never received the OTP through SMS, and i cannot change my email for my account
It works as loyalty app, however some lingering issues: I never received the OTP through SMS, and i cannot change my email for my account
2022-04-14	Dj*****	Visual option don't work on xiaomi device. Hope that feature will be improve soon. Help better than try at home option by other shop, no need to wait.
Visual option don't work on xiaomi device. Hope that feature will be improve soon. Help better than try at home option by other shop, no need to wait.
2021-12-25	Er*****	nice optic chains mostly in shopping malls with many choices of glasses, frames and sunglasses
nice optic chains mostly in shopping malls with many choices of glasses, frames and sunglasses
2021-12-04	Yo*****	I've been trying the email login with otp. But it kept saying Alert Record Not Found. Forgot password, but there's not option to reset password. 😕
I've been trying the email login with otp. But it kept saying Alert Record Not Found. Forgot password, but there's not option to reset password. 😕
2021-07-27	da*****	Terrible. Execute a successful payment but the app did not produce receipt/invoice.
Terrible. Execute a successful payment but the app did not produce receipt/invoice.