Reviews of River Island

By: River Island App

List of user reviews and ratings for River Island

Total ratings

4.50 (Rating count: 6,092)

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Review summary

Users praise River Island's clothing quality and cross-channel shopping but complain about repeated login problems after updates, unreliable app performance, and inconsistent sizing information. They also feel the app is outdated compared with the website and competitors, and desire better size guidance (including model and plus-size representations).

Pros

Positive overall app experience and brand loyalty; users shop both in-store and online and RI is a favorite store.
Clothes are of good quality.
Customer service is helpful and friendly.
Occasional bargains/deals are available.

Cons

Frequent sign-in/login failures after updates, preventing access to accounts and orders.
App reliability and stability issues post-update; bugs and login failures.
Sizing guidance is poor or inconsistent; lack of model size info, plus-size models show slim models, and sizing varies across items.
App UX feels outdated and less user-friendly than the website or competitor apps.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.50

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42% (33)

Date	Author	Comment
2026-05-29	Eu*****	River island is the worst app i have an account and it keeps saying i dont and when im trying to make an account its saying it has loads of wrong things
River island is the worst app i have an account and it keeps saying i dont and when im trying to make an account its saying it has loads of wrong things
2026-05-26	Mi*****	nice app
nice app
2026-05-18	Ja*****	River island was one of my favourite shops. The quality of the clothes is unique 10 out 10. I just love River lsland 🫶🏾.
River island was one of my favourite shops. The quality of the clothes is unique 10 out 10. I just love River lsland 🫶🏾.
2026-04-16	Su*****	Worst app ever, sorry, but this app terrible, has the staff ever used or tried the app?
Worst app ever, sorry, but this app terrible, has the staff ever used or tried the app?
2026-03-09	Me*****	Bring back being able to scan a label in store and saving it for later.
Bring back being able to scan a label in store and saving it for later.
2026-01-04	Is*****	Good app
Good app
2025-12-27	Ah*****	is the app better than the website or same?
is the app better than the website or same?
2025-12-21	Ni*****	Great shop my favorite store I shop here all the time by in store an online. People associate me as river island girl.
Great shop my favorite store I shop here all the time by in store an online. People associate me as river island girl.
2025-11-20	co*****	Excellent
Excellent
2025-11-01	Li*****	good
good