AXA ePA

Requirements for use:

Active comprehensive health insurance from AXA.

Your online-enabled national identity card with the corresponding 6-digit PIN.

Your health insurance number (KVNR) – not to be confused with your policy number!

A smartphone with NFC support and Android 13 or higher.

Tablets are not supported.

No devices with modified operating systems.

Main functions:

Central document management:

Storage medical documents such as doctor's letters, diagnoses, and findings securely by your healthcare providers or yourself.

Easy information sharing:

Grant your healthcare providers access to relevant documents for optimal treatment.

Digital health documents:

Digitally integrate important documents such as vaccination records, maternity records, or child health records.

Secure access control:

Determine who can access your data and when, and manage permissions flexibly.

Multi-device support:

Use your electronic patient record (ePA) seamlessly on multiple devices. Tablets and smartphones without NFC functionality are excluded.

Recommended services to which we will redirect you in the app:

organspende-register.de: Central electronic register where you can document your decision for or against organ and tissue donation online. The Federal Centre for Health Education (BZgA) is responsible for all content. AXA Krankenversicherung AG is not liable for the content of this website.

gesund.bund.de: Official portal of the Federal Ministry of Health, offering you comprehensive and reliable information on numerous health topics. The Federal Ministry of Health is responsible for all content. AXA Krankenversicherung AG is not liable for the content of this website.

Security and data protection:

Your personal data, especially your health data, is protected by state-of-the-art encryption technologies. To ensure that only you and authorized persons have access to your ePA, your one-time, secure identification is required. The identification process is directly integrated into the registration process and also meets the highest security standards. Further information on data protection can be found at axa.de/datenschutz and in the separate information material about the electronic patient record, available at axa.de/datenschutz-epa or in the ePA app.

Get started now with the AXA ePA app and keep track of your health at all times.

Help and contact:
Further information about the electronic patient record can be found at axa.de/epa. Answers to frequently asked questions about the AXA ePA and the app are also available there.

For questions or feedback, you can contact customer service by phone at +49 221 148-41099 from 8:00 a.m. to 6:00 p.m. or by email at ehealth-services@axa.de.

Note:

The AXA ePA app is continuously being developed to provide you with additional functions in accordance with the specifications of the German Agency for Telematics in Healthcare (gematik).