Service Snap 2.0

Name: Service Snap 2.0
Rating: 1.7258065 (67 reviews)
Author: The Reynolds and Reynolds Company

By: The Reynolds and Reynolds Company

Quickly capture photos and videos of your customers’ needed repairs.

Features & Capabilities

Designed to work with Reynolds Retail Management System, Service Snap 2.0 enhances dealership personnel’s ability to communicate recommended service on a customer’s vehicle. Photos and videos detailing the vehicle condition can be sent to a customer to communicate the need for a repair and why it’s recommended they are done during this service visit. The photos and videos are stored with the repair order and can be referenced at any time. Now, technicians and service advisors can more clearly communicate with customers and keep the service appointment moving quickly.

User Growth & Download Statistics

App

By:

The Reynolds and Reynolds Company

Downloads:

15,019 92

Rating:

1.73

(67)

Version:

1.7.5 Last updated: 2025-09-11

Version code:

1469

Creation date:

2023-07-17

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.READ_MEDIA_VIDEO High risk
android.permission.BLUETOOTH Moderate risk
android.permission.BLUETOOTH_ADMIN Moderate risk
android.permission.BLUETOOTH_CONNECT Moderate risk
android.permission.USE_FULL_SCREEN_INTENT Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk

Size:

156.56MB

Email:

ma*****@reyrey.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-24

Compare stats and ranking:

Ranking

# 466,258 ▲ 235

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

The Reynolds and Reynolds Company

Google Play Store

https://play.google.com/store/apps/details?id=com.reyrey.servicesnap20

Email:

ma*****@reyrey.com

Website:

https://reyrey.com

User Reviews

Most users report serious reliability and usability problems — frequent freezes, 'unknown error' failures for login/record/upload, and broken video handling. Other common complaints are forced landscape camera use and missing features compared with the original app. A few users, however, say it is faster/more stable and prefer the redesign when it works.

Pros

Some users find the new app faster and more stable than the previous version.
Core flows work when the app is functioning (e.g., signing and basic uploads).
A minority of users prefer the redesigned app and feel it’s improved overall.

Cons

Frequent freezes and crashes, especially when starting or recording video.
'Unknown error' messages — users report login, record, and upload failures.
Video recording/uploads often fail or videos won’t load; video is pushed as the primary flow and can interrupt media playback.
Camera is forced to landscape mode, which users find inconvenient.
Missing or reduced functionality vs. the old app (no image markup/notes on uploaded images, VIN scan, photo tagging; more steps, less user friendly).

Recent reviews

Please help me I need this for work and it won't login. "Unknown error" every time. I've tried deleting it and downloading again and restarting my phone as well as clearing memory.