ResponderRMS

ResponderRMS is the modern operations platform for authorized Fire and EMS agencies. It brings CAD response, responder coordination, department records, readiness checks, EMS medication compliance, and incident reporting into one secure app—replacing spreadsheets, paper logs, and disconnected tools.

Built by responders for the way agencies actually work. Access requires agency enrollment and administrator approval. Cloud-synced across phone, tablet, and desktop so the station, the front seat, and the watch desk share one source of truth.

CAD & LIVE RESPONSE When a call drops, ResponderRMS puts critical information in reach. Receive alerts for new incidents. Review call type, location, priority, assigned units, comments, and linked preplans. See who is responding on live maps with ETAs so officers and crew share one operational picture.

Navigate with Apple Maps, Google Maps, or Waze. Responder MAYDAY sends agency-wide critical alerts when a member needs immediate help. Push notifications and agency-tuned alert tones keep Fire and EMS traffic distinct from routine messages and work orders.

RECORDS, READINESS & DAILY OPERATIONS Built for the full day, not only the tone-out.

• Personnel — Roster, rank, company, certifications, and status with filters officers rely on • Apparatus — Unit status, assignments, readiness, and fleet detail from the engine or office • Equipment & Work Orders — Inventory, location, and condition; open and close work orders without paper • Department Checks — Apparatus, SCBA, equipment, and bailout checks with reusable templates; continue offline and sync when back online • Fuel Logs & Hydrants — Field readiness records that stay with the agency • Schedule & Events — Publish department events and manage attendance responses • Attendance Tracking — Participation for incidents, duty, and department activities • Preplan Locations — Building and occupancy preplans when seconds matter • Messages — Agency communications with your notification preferences • Display Board & MDT — Station wallboards and MDT / Toughbook pairing for in-vehicle terminals

EMS MEDICATIONS & PART 800 COMPLIANCE EMS agencies can manage operational medication and controlled-substance workflows aligned to Part 800 practice: formulary; storage locations including master vault, Two-Lock vehicle box, and paramedic pouch; inventory, kits, and lots; daily shift counts, handovers, and seals; controlled-substance accountability and discrepancies; and compliance exports including DOH-3848 PDFs.

For agency operational record-keeping only—not medical advice. Does not replace clinical protocols, medical control, or state regulatory guidance.

INCIDENT REPORTING & DEPARTMENT FORMS Close the loop after the call with NERIS incident reporting, Report Manager exports, carbon monoxide (CO) reports, training requests and driver training forms with approvals, audit logs, and grant management tools where enabled for your agency.

Role-based administration covers agency configuration, user management and approvals, notification preferences, multi-agency switching for members who serve more than one department, and compliance settings officers need day to day.

SECURITY, ROLES & ACCOUNTABILITY Designed for enrolled agencies—not the general public. Administrators approve members, assign roles and capabilities, and control module access. Preferences include tones for messages, work orders, Signal 3, EMS alarms, and fire alarms, plus critical-alert and location settings for response work.

WHO IT'S FOR Fire departments, EMS agencies, and combined services that want one platform for dispatch, personnel, apparatus, equipment, checks, medications compliance, and reporting—without a consumer redesign of how your agency operates.

SUPPORT & LEGAL
Support: https://responderrms.com/support
Privacy: https://responderrms.com/privacy
Website: https://responderrms.com

ResponderRMS — Built by responders. Built for responders.

Smarter Response Starts Here.