Reviews of Uniguest Community Apps

By: Touchtown Inc. App

List of user reviews and ratings for Uniguest Community Apps

Total ratings

3.72 (Rating count: 131)

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Review summary

Users appreciate the app for providing important and up-to-date community information, making it useful particularly for homebound residents. However, multiple reviews highlight serious issues with app stability, including frequent errors and login problems, especially on Android devices. The app's navigation and interface are considered difficult and not senior-friendly, often described as poorly constructed and slow. Additionally, some features are seen as limited or outdated, which affects overall usability. Despite these issues, the app remains a key tool for community communication and event updates.

Pros

Provides up-to-date information about the community and retirement facilities.
Useful for staying informed about community events and messages.
Helpful for homebound residents to access community resources.
Good for combination of useful lists and community communication.
Easy to use outside the community with Wi-Fi access.

Cons

App frequently shows error code 500 and fails to load or sign in.
Poor functionality on Android devices; better performance on Apple or Windows devices.
Navigation and interface are difficult and frustrating, especially for seniors.
App is slow, poorly constructed, and sometimes displays outdated information.
Limited features such as inability to turn off sounds, keyboard issues, and display only of picture text with no advanced features.

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User Reviews

Recent rating average: 2.70

All time rating average: 3.72

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25% (6)

Date	Author	Comment
2025-01-09	Je*****	Very difficult to navigate -- never figures it out -- far too difficult for an old person. Terrible experience!!
Very difficult to navigate -- never figures it out -- far too difficult for an old person. Terrible experience!!
2024-12-26	Wi*****	App did work for a few months, now it no longer works. The app shows the following error message. (An error occurred while loading. Code 500)
App did work for a few months, now it no longer works. The app shows the following error message. (An error occurred while loading. Code 500)
2024-12-20	jo*****	Spins spins spins
Spins spins spins
2024-10-22	Po*****	generally, every staff at the Brier Creek location is nothing but PROFESSIONAL. they try their best to assist clients the best they could. they always maintain the professional manners. The whole team is always conducts themselves respectively and willing to do their best to assist customers. P efficiently, fast last but not Kea as r quality t
generally, every staff at the Brier Creek location is nothing but PROFESSIONAL. they try their best to assist clients the best they could. they always maintain the professional manners. The whole team is always conducts themselves respectively and willing to do their best to assist customers. P efficiently, fast last but not Kea as r quality t
2024-09-29	Li*****	Great up to date info!
Great up to date info!
2024-09-28	Ji*****	Lots of good info about our retirement facility!
Lots of good info about our retirement facility!
2024-08-12	Ph*****	After the most recent update, I can not log in to order meals, schedule dinners on the calendar, or review what's scheduled. I use an android smartphone on Chrome. Others using MS windows were ok. I found I could log in if I went MS Edge and logged in. You broke the ability to use the app on Chrome.
After the most recent update, I can not log in to order meals, schedule dinners on the calendar, or review what's scheduled. I use an android smartphone on Chrome. Others using MS windows were ok. I found I could log in if I went MS Edge and logged in. You broke the ability to use the app on Chrome.
2024-06-12	Ma*****	Sometimes the number listed is not a usable number. In home health care is listed as available but hasn't been for months. Not updated promptly.
Sometimes the number listed is not a usable number. In home health care is listed as available but hasn't been for months. Not updated promptly.
2024-06-03	Te*****	The idea behind this app is good but the functionality is terrible. The more info they try to include the worse the functionality of this app. It is very awkward to use and very frustrating for seniors - the very people they planned it for. Use only if you have to.
The idea behind this app is good but the functionality is terrible. The more info they try to include the worse the functionality of this app. It is very awkward to use and very frustrating for seniors - the very people they planned it for. Use only if you have to.
2024-05-31	Pa*****	It would be difficult to find an app as poorly constructed as this one.
It would be difficult to find an app as poorly constructed as this one.