Reviews of Loop EV Charger

By: Loop Global Incorporated

List of user reviews and ratings for Loop EV Charger

Total ratings

3.77 (Rating count: 372)

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Review summary

Many users report major issues with the Loop EV Charger app including frequent bugs, login problems, unreliable charging sessions, and poor customer support. Despite expanding charging availability and occasional helpful service, the app often fails to start or stop charging properly, causing users to be charged incorrectly. Additionally, confusing pricing and inability to refund balances create further dissatisfaction. Overall, the app is considered frustrating and unreliable by a majority of users.

Pros

Customer service is somewhat responsive and helpful in certain cases.
The app enables access to EV charging stations, expanding charging options for users.
The app allows for account and charging session management, despite usability issues.

Cons

The app is extremely buggy, with frequent crashes, freezes, and error messages.
Users often experience difficulties signing up, logging in, and maintaining account sessions, requiring repeated re-logins.
Charging sessions are unreliable: the app sometimes charges users without properly charging the vehicle or doesn't stop charging when unplugged.
Lack of effective customer support, with complaints of no callbacks and unresolved issues over long periods.
Confusing pricing structure and inability to refund or retrieve unused credits frustrate users.

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User Reviews

Recent rating average: 1.30

All time rating average: 3.77

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21% (23)

Date	Author	Comment
2025-01-17	Ma*****	Horrible experience stay away. Downloaded the app which also signed me up to five other sites. Dating apps and a gym app. My credit card information was shared with the other apps as well. Cancelled my card immediately but there were already some charges put through.
Horrible experience stay away. Downloaded the app which also signed me up to five other sites. Dating apps and a gym app. My credit card information was shared with the other apps as well. Cancelled my card immediately but there were already some charges put through.
2024-12-22	Da*****	Unable to charge. Thank God this was a check of the system on a charger that is on my commute. Only sucessfuly used Loop one time, ever. Chevy dealer in Chelsea Mich.
Unable to charge. Thank God this was a check of the system on a charger that is on my commute. Only sucessfuly used Loop one time, ever. Chevy dealer in Chelsea Mich.