Reviews of Remis Oeste San Juan

By: Remiss Oeste

List of user reviews and ratings for Remis Oeste San Juan

Total ratings

3.68 (Rating count: 5,243)

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Review summary

The app is generally reliable with good vehicles and customer service praised by users. However, multiple reviews highlight significant drawbacks including limited payment options within the app, difficulty finding available rides during peak times, and lack of advanced app features like saved trips or preferred driver selection. Some users also report issues with discount application. Improving these aspects could elevate the app's rating and user satisfaction.

Pros

The app functions well and reliably for requesting rides.
The vehicles and service quality are praised by users.
Customer service is commendable, with examples of employees going above and beyond.
Users appreciate the convenience of the app compared to calling by phone.
The app fulfills its basic purpose effectively and users rely on it for their transport needs.

Cons

Lack of payment options within the app; users cannot pay via app and must pay cash or call, reducing convenience.
Difficult to find available rides during peak hours, especially since the introduction of the Red Tulum service.
Limited app features such as absence of saved trips, choice of preferred driver, and other customization options.
Some issues with promotion or discount application, leading to confusion or overpayment.
Users desire more app functionalities to improve overall experience and reduce reliance on phone calls.

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