Total ratings
3.99 (Rating count: 1,480)
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Review summary
Pros
- The app is generally easy to set up and use once users get familiar with it.
- Customer service representatives are described as kind, knowledgeable, and helpful by some users.
- The app allows quick checking of balances and transferring funds.
- The service charges lower fees compared to over-the-phone deposits in some cases.
- Provides a convenient way to send money to inmates when other options are limited.
Cons
- High and multiple fees make transactions expensive for users.
- Limited use of the same credit card (once every 24 hours or twice per week) is inconvenient.
- Frequent account lockouts require long wait times to regain access, causing frustration.
- The app's user interface is not intuitive or user-friendly, with confusing elements like a calendar for date input.
- Poor notification system that truncates messages and lacks a way to review them.
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User Reviews
Recent rating average: 2.40
All time rating average: 3.99
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1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-05-30 | garbage and it's locked me out for no reason | ||
| garbage and it's locked me out for no reason | |||
| 2026-05-28 | its difficult to find the facilty youre looking for. | ||
| its difficult to find the facilty youre looking for. | |||
| 2026-05-22 | The App along with Customer Service needs a complete Revamping. Can't give 0 stars so 1 is what im settling for. Im constantly suspended from my account and Customer service is 0 on help and explanations as well. | ||
| The App along with Customer Service needs a complete Revamping. Can't give 0 stars so 1 is what im settling for. Im constantly suspended from my account and Customer service is 0 on help and explanations as well. | |||
| 2026-05-05 | I'm having trouble logging in keeps saying no account | ||
| I'm having trouble logging in keeps saying no account | |||
| 2026-04-30 | keeps my in communication with my Love | ||
| keeps my in communication with my Love | |||
| 2026-04-29 | this app Impossible to use I tried to send money and it kicked me out of it now I can't log back in | ||
| this app Impossible to use I tried to send money and it kicked me out of it now I can't log back in | |||
| 2026-04-12 | can't fix trash Wake county detention Center phone information for their inmates | ||
| can't fix trash Wake county detention Center phone information for their inmates | |||
| 2026-04-11 | very poor it does not let you log in unless you change password. | ||
| very poor it does not let you log in unless you change password. | |||
| 2026-03-16 | because it is very complicated to work | ||
| because it is very complicated to work | |||
| 2026-03-02 | totally easy | ||
| totally easy | |||
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