Reviews of CSG Pay Inmate

By: Correct Solutions

List of user reviews and ratings for CSG Pay Inmate

Total ratings

3.99 (Rating count: 1,480)

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Review summary

Users find the app easy to install and appreciate helpful customer service, but face significant issues with high fees, restrictive card usage policies, frequent account lockouts needing lengthy customer support waits, and a confusing user interface including problematic notifications. While the app provides an essential service to send money to inmates, many users are frustrated by poor usability and costly transaction fees.

Pros

The app is generally easy to set up and use once users get familiar with it.
Customer service representatives are described as kind, knowledgeable, and helpful by some users.
The app allows quick checking of balances and transferring funds.
The service charges lower fees compared to over-the-phone deposits in some cases.
Provides a convenient way to send money to inmates when other options are limited.

Cons

High and multiple fees make transactions expensive for users.
Limited use of the same credit card (once every 24 hours or twice per week) is inconvenient.
Frequent account lockouts require long wait times to regain access, causing frustration.
The app's user interface is not intuitive or user-friendly, with confusing elements like a calendar for date input.
Poor notification system that truncates messages and lacks a way to review them.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.99

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34% (27)

Date	Author	Comment
2026-05-30	Jo*****	garbage and it's locked me out for no reason
garbage and it's locked me out for no reason
2026-05-28	Em*****	its difficult to find the facilty youre looking for.
its difficult to find the facilty youre looking for.
2026-05-22	Br*****	The App along with Customer Service needs a complete Revamping. Can't give 0 stars so 1 is what im settling for. Im constantly suspended from my account and Customer service is 0 on help and explanations as well.
The App along with Customer Service needs a complete Revamping. Can't give 0 stars so 1 is what im settling for. Im constantly suspended from my account and Customer service is 0 on help and explanations as well.
2026-05-05	Ci*****	I'm having trouble logging in keeps saying no account
I'm having trouble logging in keeps saying no account
2026-04-30	Ca*****	keeps my in communication with my Love
keeps my in communication with my Love
2026-04-29	Sh*****	this app Impossible to use I tried to send money and it kicked me out of it now I can't log back in
this app Impossible to use I tried to send money and it kicked me out of it now I can't log back in
2026-04-12	Ap*****	can't fix trash Wake county detention Center phone information for their inmates
can't fix trash Wake county detention Center phone information for their inmates
2026-04-11	El*****	very poor it does not let you log in unless you change password.
very poor it does not let you log in unless you change password.
2026-03-16	Da*****	because it is very complicated to work
because it is very complicated to work
2026-03-02	Ga*****	totally easy
totally easy