Reviews of Redtail CRM

By: Redtail Technology, Inc.

List of user reviews and ratings for Redtail CRM

Total ratings

3.47 (Rating count: 220)

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Review summary

The Redtail CRM Android app offers helpful mobile access to CRM and scheduling data with a clean interface and biometric login options that enhance ease of use. However, many users report frequent crashes, unreliable calendar features, and removed biometric login options causing frustration. The app is less functional than its desktop counterpart and sometimes experiences login difficulties. While updates have improved stability for some, persistent bugs and limited features reduce its overall effectiveness for business use.

Pros

Allows access to CRM data and scheduling on the go, helping users stay organized while mobile.
Has improved over time, with newer versions fixing many previous issues making it more reliable for some users.
Feature to log in using fingerprint or face scan biometrics increases ease of access and security when available.
Clean and user-friendly interface, especially on touchscreen devices.
Provides useful integration of contacts, calendar, and scheduling in one app.

Cons

App frequently crashes or shuts down unexpectedly, causing data loss and user frustration.
Biometric login options, like fingerprint authentication, were removed in some updates, negatively impacting user experience.
Calendar functionality is unreliable, with issues displaying scheduled appointments correctly or causing white/black screen errors.
Limited functionality compared to desktop version, such as inability to see joint/family account balances or edit features.
Login problems beyond biometrics, including difficulty logging in even with correct credentials, were reported.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.47

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8% (9)

Date	Author	Comment
2024-08-08	je*****	Abysmal. Stop removing biometrics as a login option. They keep making a basic functioning app worse by taking steps backwards work functionality.
Abysmal. Stop removing biometrics as a login option. They keep making a basic functioning app worse by taking steps backwards work functionality.
2024-03-17	Gr*****	Crashes frequently, with unable to retrieve, and other error messages. I have deleted and added the app multiple times, with no correction. My rating will stay this way until issues are fixed
Crashes frequently, with unable to retrieve, and other error messages. I have deleted and added the app multiple times, with no correction. My rating will stay this way until issues are fixed