Reviews of Redtail CRM

By: Redtail Technology, Inc. App

List of user reviews and ratings for Redtail CRM

Total ratings

3.48 (Rating count: 222)

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Review summary

The Redtail CRM Android app offers helpful mobile access to CRM and scheduling data with a clean interface and biometric login options that enhance ease of use. However, many users report frequent crashes, unreliable calendar features, and removed biometric login options causing frustration. The app is less functional than its desktop counterpart and sometimes experiences login difficulties. While updates have improved stability for some, persistent bugs and limited features reduce its overall effectiveness for business use.

Pros

Allows access to CRM data and scheduling on the go, helping users stay organized while mobile.
Has improved over time, with newer versions fixing many previous issues making it more reliable for some users.
Feature to log in using fingerprint or face scan biometrics increases ease of access and security when available.
Clean and user-friendly interface, especially on touchscreen devices.
Provides useful integration of contacts, calendar, and scheduling in one app.

Cons

App frequently crashes or shuts down unexpectedly, causing data loss and user frustration.
Biometric login options, like fingerprint authentication, were removed in some updates, negatively impacting user experience.
Calendar functionality is unreliable, with issues displaying scheduled appointments correctly or causing white/black screen errors.
Limited functionality compared to desktop version, such as inability to see joint/family account balances or edit features.
Login problems beyond biometrics, including difficulty logging in even with correct credentials, were reported.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.48

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45% (9)

Date	Author	Comment
2024-08-08	je*****	Abysmal. Stop removing biometrics as a login option. They keep making a basic functioning app worse by taking steps backwards work functionality.
Abysmal. Stop removing biometrics as a login option. They keep making a basic functioning app worse by taking steps backwards work functionality.
2024-03-17	Gr*****	Crashes frequently, with unable to retrieve, and other error messages. I have deleted and added the app multiple times, with no correction. My rating will stay this way until issues are fixed
Crashes frequently, with unable to retrieve, and other error messages. I have deleted and added the app multiple times, with no correction. My rating will stay this way until issues are fixed
2023-02-14	Ro*****	Limited usefulness compared to the desktop app. You can't for example see family balances so if a husband and wife have a joint account you can only see the primary account holder and it looks like the joint person has a zero balance.
Limited usefulness compared to the desktop app. You can't for example see family balances so if a husband and wife have a joint account you can only see the primary account holder and it looks like the joint person has a zero balance.
2022-06-29	Ch*****	Lately while driving to meetings, it's "unable to fetch activites", not good when you use this as your calendar and contact list when not in the office. The other issue is, while setting up a meeting, it shuts down in the middle and I have to restart the app. Seriously need to fix this issue. Galaxy S20
Lately while driving to meetings, it's "unable to fetch activites", not good when you use this as your calendar and contact list when not in the office. The other issue is, while setting up a meeting, it shuts down in the middle and I have to restart the app. Seriously need to fix this issue. Galaxy S20
2022-05-23	Ch*****	So tired of this app shutting down endlessly and not being able to make simple appointments via app. Having to send myself emails four appointments rather than making them in the app makes this app worthless! Very frustrating and not business-friendly
So tired of this app shutting down endlessly and not being able to make simple appointments via app. Having to send myself emails four appointments rather than making them in the app makes this app worthless! Very frustrating and not business-friendly
2022-05-10	Jo*****	The app is absolutely garbage. It will only stay open for a few seconds before abruptly closing. I have several staff experiencing the same issues. Can't use it at all.
The app is absolutely garbage. It will only stay open for a few seconds before abruptly closing. I have several staff experiencing the same issues. Can't use it at all.
2022-04-26	Ry*****	Would be great if it were more reliable. It will intermittently crash whole trying to save tasks or notes causing you to lose all inputs
Would be great if it were more reliable. It will intermittently crash whole trying to save tasks or notes causing you to lose all inputs
2021-11-10	Me*****	Use to love this app until the latest update. Now my screen turns black when I pull up the calendar :( Please fix bugs. I already tried to un-installed andnre-added the app.
Use to love this app until the latest update. Now my screen turns black when I pull up the calendar :( Please fix bugs. I already tried to un-installed andnre-added the app.
2021-10-30	Ad*****	App is disappointing, seems very buggy, often have trouble logging in even with correct password and un. What happened to logging in with fingerprint? Was easier. Functionality is also limited but would be good enough if it actually worked.
App is disappointing, seems very buggy, often have trouble logging in even with correct password and un. What happened to logging in with fingerprint? Was easier. Functionality is also limited but would be good enough if it actually worked.
2021-07-29	Ku*****	user since 2012. basic. it could have Better search features and edit features like the desktop version. but on the road it is very helpful.
user since 2012. basic. it could have Better search features and edit features like the desktop version. but on the road it is very helpful.