Reviews of Red Robin

By: Red Robin International, Inc.

List of user reviews and ratings for Red Robin

Total ratings

4.40 (Rating count: 4,688)

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Review summary

Overall, users praise Red Robin’s app for easy ordering, quick checkout, and the restaurant’s high-quality food and friendly service, including gluten-free options. But several issues recur: login/authentication problems (birth-date verification and password resets), crashes when reordering after updates, and dissatisfaction with the birthday/reward flow. Additional concerns include rewards devaluation, menu customization restrictions, and occasional missing items in orders (sauces). The app is strong on usability and food quality, but needs fixes for stability, loyalty features, and order accuracy.

Pros

Easy ordering and quick checkout in the app
High-quality food with friendly service
Gluten-free options available
Positive dine-in vibe with attentive staff
Straightforward app navigation and usability

Cons

Login/authentication problems (birth-date verification and password resets) blocking access
Crashes when reordering after updates
Rewards program feels devalued or not rewarding
Menu customization restrictions (limits on modifying deals)
Occasional missing items or inaccuracies in orders (e.g., missing sauces)

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User Reviews

Recent rating average: 3.80

All time rating average: 4.40

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4% (63)

Date	Author	Comment
2026-06-11	Ja*****	The app is so buggy I can't locate a restaurant or log in and it displays the broken JS of the website that it is trying to render. I love your food but your app is the absolute worst.
The app is so buggy I can't locate a restaurant or log in and it displays the broken JS of the website that it is trying to render. I love your food but your app is the absolute worst.
2026-06-10	Je*****	we love this please eat there all the time.
we love this please eat there all the time.
2026-06-07	JU*****	there's so many different options to choose from - literally whatever I'm craving for 99.9% of the time.. they have it on the menu. 10/10 pick over any quick burger joint.
there's so many different options to choose from - literally whatever I'm craving for 99.9% of the time.. they have it on the menu. 10/10 pick over any quick burger joint.