Reviews of Raffles Connect

By: Care Health App

List of user reviews and ratings for Raffles Connect

Total ratings

3.33 (Rating count: 1,246)

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Review summary

Users appreciate the app's improved interface and initial convenience for medical consultations. However, many report recurring login problems, unreliable booking processes where available slots become unavailable after submission, frequent app crashes, and teleconsultation failures like no-shows by doctors. Customer support is also criticized for being unhelpful or unreachable, worsening user experience. Overall, while the app has potential, technical bugs and service issues significantly diminish its usability.

Pros

Revamped interface is beautiful and runs smoother compared to before.
Provides convenient consultation and appointment booking.
Previously had useful features like eQueue for non-waiting queuing system.

Cons

Frequent login issues, especially with Singpass and OTP codes not working or expiring.
Booking system shows slots as available but then fails at confirmation, causing frustration.
App frequently freezes, crashes, or shuts down unexpectedly during use.
Teleconsultation appointments often have issues such as doctors not showing up or calls not connecting.
Poor customer service with unresponsive support and erroneous app messages about updates or features.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.33

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44% (36)

Date	Author	Comment
2026-07-13	Lo*****	my sony Xperia doesn't detect my chrome as browser even though it is the default app therefore I cannot login using my SingPass. All my other apps are able to open my SingPass login.
my sony Xperia doesn't detect my chrome as browser even though it is the default app therefore I cannot login using my SingPass. All my other apps are able to open my SingPass login.
2026-07-07	A *****	cant open with android
cant open with android
2026-07-01	Ni*****	Corporate using app, nothing fancy about it
Corporate using app, nothing fancy about it
2026-06-12	Ma*****	after latest update, keeps spamming the services unavailable
after latest update, keeps spamming the services unavailable
2026-05-16	Ta*****	Helpful
Helpful
2026-05-05	Yu*****	it has become so life saving, to not need to wait at the clinic for a full 2 hour cycle to see doctor and take medicine. Especially life saving on days you can't drag yourself out of bed
it has become so life saving, to not need to wait at the clinic for a full 2 hour cycle to see doctor and take medicine. Especially life saving on days you can't drag yourself out of bed
2026-05-01	Ka*****	good app, intuitive
good app, intuitive
2026-04-26	m *****	Sends repeated notification to me on the same report every 4 hours, even though I have read it. no way to turn off the notification unless I disable at phone settings. that would mean not getting real important notifications
Sends repeated notification to me on the same report every 4 hours, even though I have read it. no way to turn off the notification unless I disable at phone settings. that would mean not getting real important notifications
2026-04-13	Ki*****	very easy to use , Dr lovely and efficient. thank you for your help!
very easy to use , Dr lovely and efficient. thank you for your help!
2026-04-06	Th*****	good one
good one